Retail Runner/ Customer Support

Retail Runner/Customer Pick-Up

Shift/Hours: Monday - Sunday, 9:30 am-7:30 pm Pay Rate: $21 per hour Location: San Jose, CA Experience: At least 6 months of work experience

We are excited to share a new opportunity for a Retail Runner/Customer Pick-Up located in San Jose! This position is highly sought after and might not be available for long.

Retail Runner/Customer Pick-Up Job Duties include:

• Act as the primary runner and logistical assistant for Opticians and Stylists, quickly fetching frames, prescription lenses, paperwork, and inventory from the backroom to the sales floor.
• Maintain the store's presentation through continuous floor recovery and basic visual merchandising, ensuring displays are tidy, products are correctly faced, and promotional materials are current.
• Manage fitting room rotation, ensuring rooms are clean, well-stocked, and ready for the next customer immediately after use.
• Assist with stock and replenishment tasks, including processing new inventory, correctly labeling items, and accurately staging products in the backroom.
• Execute opening and closing procedures, including cleaning, light housekeeping, and preparing the sales floor and back-of-house for operation.

Customer Pick-Up & Technology:

• Manage the BOPIS (Buy Online, Pick-Up In Store) counter and pick-up locker system end-to-end, processing all customer orders for collection quickly and smoothly.
• Ensure all customer pick-up items (eyeglasses, contact lenses) are accurately checked against the order, processed through the POS/tablet system, and delivered to the customer with clear communication.
• Maintain clear, simple, and friendly communication with customers regarding order status, collection protocols, and basic operational inquiries.

Other duties as assigned.

Retail Runner/Customer Pick-Up Required Skills include:

• Proven experience in retail, stock/replenishment, backroom operations, or a logistics-heavy service environment (e.g., apparel, electronics, eyewear).
• Demonstrated physical stamina and ability to stand, walk, lift, and run tasks efficiently throughout a full shift.
• Exceptional organizational skills and attention to detail for fast, accurate item handling and inventory management.
• Comfortable with POS systems, mobile tablets, and scanning devices for order look-up, payment processing, and inventory check.
• A commitment to providing exceptional service and resolving minor customer or operational issues quickly and with a positive attitude.

Retail Runner/Customer Pick-Up Requirements may include:

• High School Diploma or equivalent.
• Proven experience in retail, stock/replenishment, backroom operations, or a logistics-heavy service environment (e.g., apparel, electronics, eyewear).
• Exceptional organizational skills and attention to detail for fast, accurate item handling and inventory management.
• Comfortable with POS systems, mobile tablets, and scanning devices for order look-up, payment processing, and inventory check.
• A commitment to providing exceptional service and resolving minor customer or operational issues quickly and with a positive attitude.

Physical Demands:

• Demonstrated physical stamina and ability to stand, walk, lift, and run tasks efficiently throughout a full shift.
• Ability to lift and carry up to 30 lbs. unassisted (e.g., boxes of inventory, supplies).
• Must be able to frequently bend, reach, and utilize a step stool or small ladder for stocking.

• Must be willing to submit to a pre-employment background check and drug screen.
• Must provide 3 professional references.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Interested in this Retail Runner/Customer Pick-Up position, but don't have a resume? No worries, give us a call at View phone number on click.appcast.io.

PrideStaff Company Overview PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $20.00 - $23.00

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.