Cocktail Server

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..


We are looking for a part-time Cocktail Server to work Fridays and Saturdays and additional weekdays. Hotel Valencia, located in the heart of Santana Row is seeking a friendly, knowledgeable, service-oriented server with a passion for hospitality to join our team. The successful candidate will be service focused, with strong guest service skills and an equally high degree of leadership and support with all levels of staff.


Job summary:

Our Hotel Vbar Cocktail Server is responsible for taking bar guests' orders, bringing their food and drinks to the guest, keeping track of guest tabs, and providing great, upbeat customer service.


Shift requirements:

Shifts on Friday and Saturday start at 4pm and generally end at 1am. Shifts on weekdays start at 4pm when cocktail coverage is required.

Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Participate in on-going training
• Delivery of beverages to guests
• Promotes and up-sells liquor and food
• Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware and garnishes
• Follows guidelines established in regard to age identification for suspected minors and when dealing with an intoxicated customer
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions.
• Maintain current CA food handlers and alcohol service certification
• Any other duties assigned by your immediate supervisor
• Comply with Valencia Hotel Group (and it affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needs
• Complete other duties as assigned by Supervisor

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.