Senior Claims Specialist

Senior Claims Specialist

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Risk Management team in our National Support Center (NSC) is looking for a Senior Claims Specialist at their Lafayette Hill, PA office. This is a hybrid role requiring three days in office.

Do you have experience managing insurance claims? Are you strategic and meticulous? Are you skilled at reviewing and interpreting complex claims and documents? If so, then we'd like you to join our dedicated team as Senior Claims Specialist.

About the Role:

You will:

• Assist with all aspects of Hajoca's property and casualty insurance program.
• Oversee and manage property and casualty insurance claims, with a strong emphasis on managing worker's compensation claims, to mitigate financial impact and to ensure optimal outcomes for the Company.
• Provide comprehensive quarterly reports on claims activity across all insurance lines, highlighting key trends, risks, and financial impacts.
• Lead and support loss control initiatives, including Driver's Alert, Dash Cams, Return-to-Work Programs, and Learning Management Systems, to enhance safety and reduce risk exposure.
• Manage insurance-related invoicing, including premiums, deductible billings, and other related transactions, ensuring accuracy and timely processing.
• Handle Certificate of Insurance (COI) requests from customers and landlords, and track COIs from vendors to ensure compliance with contractual obligations.
• Prepare and file annual OSHA recordkeeping reports, ensuring accurate documentation and adherence to regulatory requirements.
• Collaborate in the development and refinement of company policies that align with corporate objectives, industry standards, and risk management best practices.
• Participate in strategic claim review meetings with insurance brokers and carriers to assess claim trends and influence future policy decisions.
• Gather critical exposure data to support accurate and timely insurance policy renewals and adjustments.
• Assist in the execution of annual insurance premium audits, ensuring data accuracy and compliance with underwriting guidelines.
• Stay informed on evolving regulatory compliance matters, including DOT, OSHA, and other industry-specific regulations, to ensure the Company maintains full compliance.
• Contribute to high-priority risk management projects, providing leadership and expertise as needed to address emerging risks and opportunities.
• Analyze driver data to identify high-risk drivers, so that additional, targeted driver training may be assigned.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• Bachelor's degree in Risk Management, Finance, Business Administrations or related field or equivalent experience.
• 5 or more years of experience managing worker's compensation claims.

Our ideal candidate will also:

• Have advanced knowledge of insurance, loss control, and claims practices.
• Be able to understand business contracts and to interpret complex legal language.
• Be able to negotiate effectively.
• Have a proven track record identifying, analyzing, and mitigating risks within a complex organizational structure.
• Possess strong analytical and problem-solving skills, with the ability to assess and mitigate risks effectively.
• Have experience using Microsoft Office to email and review/create reports.
• Demonstrate excellent communication and interpersonal skills, with the ability to effectively interact with co-workers, vendors and management.
• Be able to exercise sound judgement and take initiative in resolving problems and making recommendations.
• Be self-motivated and fast learner.
• Possess strong organizational skills. Be able to organize complex projects, manage multiple tasks and meet established deadlines.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers: Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates employed through an intern program. EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.