Mayors Office of Education Student Loan Education Officer

The Student Loan Education Officer will serve in support of the One Philly Education Debt Navigator Initiative (EDNAV). EDNAV addresses Mayor Parkers goal to remove barriers to economic mobility for City of Philadelphia residents. The initiatives objective is to provide student loan borrowers with free and trusted information education and

help to manage student loan debt. This initiative is a partnership between The Mayors Office of Education (MOE) The Chief Administrative Office (CAO) and The Office of Community Empowerment and Opportunity (CEO).

The Student Loan Education Officer will oversee student debt education services. This includes outreach to City residents navigating the student lending system support for Philadelphia employers and the development of programs focused on student debt along the education continuum. Primary duties include delivering one-on-one borrower education assisting with enrollment in repayment plans supporting borrowers to get out of default

help with applying for student loan cancellation/forgiveness/discharge programs maintaining case records and conducting outreach and education. This role requires collaboration with

EDNAV staff CCME Fellows community partners internal and external stakeholders to ensure high-quality borrower support and program improvement. The

Student Loan Education Officer will report to the Director of Student Loan Programs.

The Student Loan Education Officer will perform these essential functions:

• Student Debt Education
  • Provide tailored information and resources to student loan borrowers based on individual circumstances.
  • Assist borrowers with applications for relief through cancellation forgiveness discharge and repayment plan enrollment.
  • Help borrowers navigate default rehabilitation and delinquent options.
  • Maintain thorough case records documenting services provided resources shared and referrals.
  • Recognize and contribute to reporting program trends and statistics.
  • Track and report on borrower outcomes and outreach activities

• Student Loan Hub Oversight and
  • Oversee website resources and curating factual up to date and relevant content
  • Work closely with leadership and industry partners
  • Monitor and integrate national student loan policy and legislative changes

• Outreach and Education
  • Conduct outreach to diverse audiences in-person and virtually.
  • Prepare and deliver presentations and/or training sessions related to student loans to City employees City residents Employers and Community organizations
  • Prepare training materials fact sheets and educational content for borrowers and partners
  • Design and deliver workshops and presentations for community groups and partner organizations.
  • Engage in targeted outreach across social media channels to reach underserved borrowers and increase program visibility

• Quality Assurance and Program Improvement
• • Lead peer case reviews and recommend process improvements to strengthen service quality and consistency.
  • Track and report program trends and metrics to inform program decisions and reporting
  • Oversee the work responsibilities of CCME Fellows.
  • Assign duties help staff navigate competing deadlines and support shifting priorities.
  • Provide actionable feedback coaching and support for skill progression.
  • Model and coach high-quality culturally responsive customer service.

• Other Duties
  • Perform other responsibilities as identified by the Supervisor.

Required Competencies Knowledge Skills and Abilities:

• Professional judgment to prioritize cases outreach and program objectives effectively.
• Strong organizational skills and ability to manage multiple cases projects and deadlines independently.
• Excellent written and verbal communication skills for educating presentations and documentation.
• Advanced -level proficiency using Microsoft Office Professional Suit (Excel Word PowerPoint Teams Outlook and Forms).
• Ability to provide information fairly and impartially in a culturally and linguistically appropriate manner.
• Proven customer service skills with experience de-escalating and resolving borrower concerns.
• Demonstrated ability to work collaboratively in team settings and with external partners and stakeholders

Preferred:

• Knowledge of personal finance and familiarity with or strong interest in student loan programs preferred.
• Presentation and training skills for virtual and in-person formats.
• Social media savvy

Qualifications :

Education:

Bachelors degree or relevant advanced degree in a related field or an equivalent combination of education and experience.

Experience :

• Two to four years of experience in counseling outreach community education customer service or a related professional setting
• Experience with student loans or personal finance preferred
• Experience conducting in-person and virtual outreach training and presentations
• Experience supervising or mentoring preferred

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria we encourage you to apply.

Additional Information :

TO APPLY:   Interested candidates must submit a cover letter resume and references.

Salary Range: $6500 -$7500

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTAs Key Advantage program. Employees can ride on SEPTA buses subways trolleys and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation sick leave and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to

For more information go to: Human Relations Website: Work :

No

Employment Type :

Full-time