Holiday Inn at Roberts Centre, General Manager of Hotel and Conference Center

Job Description

Job Description

Located in Wilmington, Ohio, the Holiday Inn at Roberts Centre offers a unique hospitality experience in the heart of Southwest Ohio. Conveniently situated between Columbus, Cincinnati, and Dayton , our award-winning hotel is connected to the renowned Roberts Centre Conference Facility , featuring more than 80,000 square feet of flexible event space and welcoming guests from across the region for conferences, weddings, sporting events, trade shows, and special gatherings.

At Holiday Inn Wilmington, you will have the opportunity to work in a dynamic environment that combines exceptional hospitality, outstanding service, and memorable guest experiences. Our guests enjoy on-site amenities including Ralph’s American Grill , spacious accommodations, and convenient access to some of the area's most popular attractions.

The ideal candidate will serve as the property's primary strategic business leader, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and community engagement. The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility, Food and Beverage, Sales and Marketing, and Guest Service standards. The GM will lead the team to achieve financial and operational results, communicate feedback, evaluate performance, and train the team.

Key Responsibilities:

• Lead all aspects of hotel operations, ensuring excellence in guest satisfaction, team engagement, and financial performance.
• Drive revenue through strategic sales, marketing, and revenue management initiatives.
• Cultivate strong relationships within the local community and with key business partners.
• Oversee financial planning, budgeting, and cost control to ensure profitability.
• Champion a culture of service, innovation, and continuous improvement.
• Maintain Holiday Inn brand standards and promote the culture of Columbus Hospitality Management.
• Execute a strong Convention Services plan to optimize revenue, event operations, and event satisfaction.

What Sets You Apart:

• Minimum 7 years of progressive hotel/resort leadership experience (Holiday Inn experience preferred).
• Proven success in revenue generation, guest satisfaction, and team development.
• Strong financial acumen and operational expertise.
• Exceptional communication, presentation, and interpersonal skills.
• Bachelor’s degree preferred; Certified Hotel Administrator (CHA) certification a plus.
• Proficiency in Microsoft 365 and hospitality systems.
• Proven Food and Beverage leadership to oversee an independent outlet and a convention center.
• Prior renovation experience, as the Event Center is soon to be renovated.
• A visible, hands-on leader with a passion for hospitality and community engagement.
• Strong Owner Relations experience. 

Physical & Travel Requirements:

• Ability to lift/pull up to 30 lbs., stand/walk for extended periods.
• Vision abilities required by this job include close vision.
• Associate must be able to speak and hear.
• Local and regional travel required; valid driver’s license necessary.