IT Help Desk Tier 1

Siepe is a fast‑growing technology company headquartered in Dallas, TX, helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster. IT Help Desk Tier 1 Engineer (Remote/Onsite) Location: New York, NY, US | Type: Full‑time | Shift: Primarily remote; on‑site visits as required About Siepe Siepe is profitable, privately held, and growing fast. We offer greater than competitive pay and benefits, with an emphasis on impactful work, ownership, and career growth in a culture that rewards curiosity, initiative, and follow‑through. Responsibilities Deliver white‑glove service for end‑user support requests across workstations, conference rooms, and other managed resources. Collaborate with IT Infrastructure, Implementation, Relationship Management, and Service Desk teams to provide front‑line, on‑site, and implementation support. Install, configure, and support local desktop applications in a Windows‑based environment. Install, configure, and support virtual and physical workstations, including multi‑monitor setups. Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs. Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required. Perform system health checks using a detailed checklist to verify critical system and service status, escalating issues as necessary. Execute routine maintenance tasks as directed, adhering to standard operating procedures and change‑management processes. Manage and update IT inventory. Coordinate escalations by contacting escalation team members or responsible personnel during critical incidents. Recommend and implement solutions to enhance Siepe’s reputation as a high‑quality IT services provider in the financial‑services space. Work closely with senior leadership on technical opportunities during the business‑development process. Qualifications 2‑3 years of IT support experience; MSP experience preferred. Excellent communication and interpersonal skills. Excellent attention to detail and time‑management. Expertise with ticketing systems, time entry/management, and SLA‑driven environments. In‑depth knowledge of Microsoft operating systems (Windows 10 and 11 workstations). Working knowledge of Windows Server 2025, 2022, and 2019. Proficient in Microsoft Active Directory (traditional and Entra ID), creating users, groups, group policies, managing domain and Entra ID workstations, file‑server shares, and permissions. Knowledge and experience with Microsoft 365 (Entra ID, SharePoint, Endpoint/Intune, Exchange Online, Teams). Strong understanding of security best practices related to local applications, user data, and workstation security. Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design, and support of cloud‑based workloads). Experience supporting Microsoft 365 users, accounts, and configurations. Familiarity with Mobile Device Management and MAM platforms (Endpoint/Intune, Azure Conditional Access). Basic networking skills (firewall configuration, rule creation, troubleshooting routing and connectivity issues, wireless network and AP setup and support). In‑depth knowledge of supporting Excel and add‑ins. Bloomberg application support experience. Software deployment experience. Cloud VOIP experience. Quickbooks support experience. Proficiency with scripting – PowerShell and command line. Self‑motivated, self‑starter, and challenge‑seeker. Employment Eligibility Must have current and ongoing authorization to work in the United States without the need for visa sponsorship, now or in the future. Compensation & Benefits Competitive compensation packages, including annual performance‑based bonuses. 401(k) retirement plan with company match. Employee referral program. Comprehensive health, dental, vision, and life insurance. Flexible plans tailored to individuals and families. Annual investment in learning and development. On‑the‑job exposure to innovative technologies and financial strategies. Growth opportunities in a collaborative, fast‑paced environment that values continuous improvement. Flexible time off (FTO) and work‑life balance support. Daily meal delivery allowance when working from the office. Monthly celebrations and quarterly offsite events. Annual holiday party. Vibrant, inclusive office culture that blends fun with purpose. We may use artificial intelligence tools as part of the hiring process; however, final hiring decisions are made by humans. #J-18808-Ljbffr