IT Technician

Please see Special Instructions for more details. · This position requires frequent lifting/carrying of up to 50lbs as well as pushing of up to 200lbs. · Constant mobility to navigate all areas of the College is required. · Routine bending, stooping, kneeling and reaching. · Dexterity in working with computers is mandatory. Position Information Camden County College ( CCC ) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location: All locations Department: Office of Information Technology Days and Hours: Mon-Fri 8:30am-4:30pm / Summer Mon-Thur 8am-5pm Position Goals The IT Technician will report directly to the Desktop Manager and will maintain the hardware and software throughout the College, including installation, configuration, and repairs of technology equipment within a networked environment; provides technical training and support for system users; provides onsite support to other IT Technicians, Desktop Manager, and the Director of User Services, as well as other teams within the OIT Department; provide onsite technical support for classroom instruction, professional development, and community events, including evening and some weekend events. The IT Technician will remain consistent with Camden County College’s acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society. Job Description ESSENTIAL FUNCTIONS Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/ DVD drives; printers; laptops and other mobile devices. Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices. Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops. Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas. Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones). Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments. Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments. Trains users including students, staff, and faculty, on the proper use of hardware and software. Creates and maintains good customer service relationships with students, faculty and staff. Assists faculty and staff in the utilization of AV equipment. Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary. Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed. Provide occasional IT/AV support at evening and weekend high-profile events and meetings. Help maintain inventory control for all computers and computer-related equipment on all College campuses. Provides technical support as needed for community, outside client, and county activities. Respond to calls for support on other shifts and weekend emergency requests. Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents. Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service. Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations. Minimum Qualifications Associates Degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience. Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues. Experience with using various software deployment methods including deployment tools, scripts and batch files. Experience with video and sound equipment including projectors and racked AV equipment. Excellent interpersonal skills with a focus on customer service. Ability to work collaboratively in a team environment and on independent projects. Ability to use creative and out-of-the-box thinking as well as standard industry methods for providing technical support. Camden County College offers a comprehensive benefits package to our full-time employees that includes medical, prescription, dental plans, life insurance, short & long-term disability, retirement plans, and a flexible spending account. The College also offers a generous paid time off policy, as well as paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities. Special Instructions for Applicants · This position requires frequent lifting/carrying of up to 50lbs as well as pushing of up to 200lbs. · Constant mobility to navigate all areas of the College is required. · Routine bending, stooping, kneeling and reaching. · Dexterity in working with computers is mandatory. Published Salary Range $42,000-$47,000 Camden County College is a Tobacco-Free Workplace. Camden County College is a Tobacco-Free Workplace. Smoking and the use of all tobacco or "tobacco like" products on all College property including smoking in your own vehicle in our parking lots and/or garages is strictly prohibited. Be healthy, live longer, and help us create a safer and cleaner Campus! Camden County College does not discriminate in admissions or access to, or treatment or employment on the basis of race, creed, color, national origin, ancestry, nationality, age, sex, sexual orientation, marital status or domestic partnership or civil union status, gender identity or expression, or persons with a mental or physical disability, or any other legally protected characteristic, in its programs and activities. The following persons have been designated to handle inquiries/complaints regarding non-discrimination policies: Title IX Coordinator: Executive Dean, Student Affairs, View phone number on click.appcast.io, Taft Hall, Room 233, Blackwood Campus Deputy Title IX and ADA Coordinator for Employees: Assistant Director of Human Resources, View phone number on click.appcast.io, Roosevelt Hall, Room 106, Blackwood Campus Deputy Title IX and Section 504 Coordinator for Students: Associate Dean of Students, View phone number on click.appcast.io, Taft Hall, Room 302, Blackwood Campus Title II for Employees and Students: Building Operations Manager, View phone number on click.appcast.io Physical Plant, Blackwood Campus #J-18808-Ljbffr