Junior IT Technician

Provide white‑glove desktop and technology support to office users, primarily senior executives and leadership, including support for office technology and meeting rooms. Deliver friendly, professional, and efficient assistance aligned with Accor Global Support Services (GSS) standards, while collaborating with the Accor support team and the Director of IT Service Management for Accor Americas on infrastructure support (Wi‑Fi, admin networks) and small IT projects. Manage new hire onboarding and offboarding, including equipment provisioning and user access, maintain an accurate inventory of all office technology assets, and log and resolve all requests in ServiceNow in accordance with established SLAs. Skills and Requirements 1+ year(s) experience in Desktop Support at Level 1 or Level 2 Experience supporting meeting room technology Experience with Polycom, Shure, and Yealink meeting room devices Knowledge of Microsoft Teams Windows 11 and macOS (MacBook) support Experience with Microsoft 365 products (Outlook, Word, Excel, PowerPoint) Familiarity with Intune and Azure environments Familiar with Canon printers and cloud printing technology Experience working in hospitality, global enterprise, or white‑glove executive environments We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr