Junior IT Helpdesk Technician

IT Support & Operations Technician Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Allbirds we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. This is a hands‑on role where you’ll support employees, onboard new hires, troubleshoot issues in real time, and help maintain the tech that powers our day to day operations. This is an ideal opportunity for someone early in their IT career who wants exposure to multiple areas of IT and the chance to grow quickly. What You’ll Do Provide first-line IT support to employees in person and through a ticketing system Set up and onboard new hires, including devices, accounts, and access Troubleshoot live issues as they happen, including Zoom rooms and conference spaces Support production and facility tech, including racks and hardware setups Keep office technology running smoothly, including TVs, displays, and meeting rooms Assist with basic network support like WiFi and connectivity issues Manage and resolve tickets with a focus on speed and quality Document issues, fixes, and patterns to improve future support Work with everyone from executives to new hires What We’re Looking For 6 months to 1 year of experience in an IT or technical support role Familiarity with ticketing systems like Jira, Zendesk, or Freshdesk Working knowledge of MacOS and Windows Comfortable with hands‑on troubleshooting and physical setups Positive attitude, no task is too small Strong sense of urgency and ownership Comfortable supporting both executives and entry-level employees Able to troubleshoot quickly and stay calm under pressure Why You’ll Love It Here Exposure to how the entire company operates across HQ and production Hands‑on experience across IT support, infrastructure, and operations Opportunity to build real skills and grow into more advanced IT roles Fast‑paced environment where you learn by doing What to Expect This role is based on-site at our Brooklyn Navy Yard office, Monday through Friday from 7:30am to 4:00pm , with the potential for overtime during busier periods. The hourly rate for this role ranges from $26 to $28/hr , depending on experience, skills, and market factors. In addition to base pay, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan. We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. At Revivn, we prioritize transparency regarding salary throughout the recruitment process. If salary expectations and ranges are out of sync, we may discontinue conversations to respect everyone's time. For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer, it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time. #J-18808-Ljbffr Revivn