Icertis CLM System Administrator

Icertis CLM System AdministratorLocation: Marysville, Ohio OR Los Angeles, CA Duration: Long termExperience: ~4 Years (Icertis CLM Functional / Admin Experience) overall ~10 years as functional consultant on any enterprise SaaS platform.About the RoleWe are seeking a skilled Icertis Contract Lifecycle Management (CLM) System Administrator to support, maintain, and enhance our Icertis Contract Intelligence (ICI) platform. This role is central to ensuring smooth operations, high-quality user experience, process optimization, and continuous improvements across our contract management ecosystem.Desired candidate should have hands-on Icertis experience and should be able to drive user adoption, operational excellence, and platform enhancements.Key ResponsibilitiesPlatform Administration & ConfigurationAdminister and configure Icertis CLM, including templates, clauses, metadata, workflows, routing rules, obligation tracking, and AI features.Convert business requirements into functional and configuration updates.Maintain system architecture, data models, and configuration governance.Manage system upgrades (e.g., bi-annual ICI releases) ensuring minimal disruption.Drive bug fix testing, coordinate with QA and Icertis support teams, and ensure issue closure.Own the lifecycle of change requests and manage release planning.Conduct functional and regression testing for new features and enhancements.End-User Training & AdoptionConduct onboarding sessions for new users, ensuring smooth ramp-up.Deliver periodic refresher training for existing users.Create and maintain training materials, SOPs, and help guides.Act as the first-line support for functional queries and user challenges.Cross-Functional CollaborationEngage with Legal, Procurement, Sales, Finance, and IT teams to understand business needs.Participate in discovery discussions and process walkthroughs.Support operating model and governance design for CLM usage.Facilitate cross-team collaboration for enhancements and system improvements.Continuous Improvement & OptimizationIdentify opportunities to improve workflows, approval processes, and user experience.Analyze system adoption, performance, and usage patterns to propose improvements.Review and develop new functionalities, enhancements, and automation opportunities.Data, Integrations & QualitySupport data migration requirements and ensure data integrity.Manage integrations with ERP, CRM, and procurement systems.Perform periodic audits of data quality, metadata completeness, and user access.QualificationsRequired~5 years of hands-on experience with Icertis Contract Intelligence (ICI).Strong understanding of CLM processes and system configuration.Experience with workflows, templates, metadata, and platform administration.Ability to coordinate with Icertis support for fixes and enhancements.Strong communication skills and ability to conduct user training.