Front Office Manager

Job Description We are seeking a friendly, customer service focused Front Desk Manager to join our team at Home2 Suites By Hilton North Attleboro. This is a Full Time position located in North Attleboro, MA. In this position you will be responsible for managing the front desk team, guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you. Work Performed As a Front Desk Manager, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast‑paced environment and enjoy working with people, this is the perfect role for you. Manage and motivate all front office personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Manage online, phone and in‑person room reservations in a sometimes fast‑paced environment Ensure the lobby is in proper order by performing daily walkthroughs Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Cover desk shifts on occasion or when necessary Manage all functions of the Front Office, including operations and staffing Schedule, assign daily work, lead pre‑shift meetings, inform and train team members Communicate relevant shift information to next shift and direct supervisor Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities Take payment and resolve any payment discrepancies Respond to guest issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests Keep workstations and equipment clean, organized, and in good working order Perform duties as outlined in the training procedures, following standard operating procedures Perform other duties as assigned, requested or deemed necessary by management Requirements High school education or equivalent experience 2 or more full years employment experience in a related position Must be able to work onsite at the hotel location Hours required: Full Time 40+ hours per week – AM, MID, PM, Overnight shifts; Must be flexible; Weekends; Holidays Proficiency in the English language Willingness to learn new technology platforms Ability to stand at front desk for long periods of time Ability to lift/push up to 50 lbs. guest luggage; limited Ability to work independently Ability to maintain a friendly, cheerful and courteous demeanor at all times Additional Preferred Skills/Qualities Previous customer‑facing experience preferred Hospitality experience preferred Knowledge of Microsoft suite Second language is a plus, preferably Spanish or French Compensation $18 – $28 Hourly Benefits Earned paid time off Employer‑contribution medical/dental/vision insurance Optional life insurance Short term/Long term disability Optional 401k with employer match Employee discounts at participating hotels Option to sign up for on‑demand pay with DailyPay Refer a friend – get paid extra when they join our team Bonuses for name recognition and guest score Opportunities to grow – one of the fastest‑growing hotel companies Equal Employment Opportunity Statement Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr