Senior Director, Procure to Pay (P2P) Global Process Leader

Role Description

This role owns end-to-end process performance and strategy for the Procure-to-Pay (P2P) tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The P2P GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies – covering invoice processing, payment execution, vendor master management, time & expense, accounts payable controls, and other P2P activities. Reports to the VP, Global Business Services and owns the end-to-end operational performance for the P2P tower within GBS.

Key Responsibilities

• Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into P2P delivery commitments.
• Own escalation accountability for P2P service gaps — ensuring invoice processing issues, payment failures, vendor disputes, and AP exceptions are surfaced, owned, and resolved without the business having to chase.
• Govern the BPO vendor relationship for the P2P tower, including SLA enforcement, performance reviews, and commercial discipline across invoice processing, payments, and other P2P activities.
• Lead daily and weekly operating cadence to manage invoice volumes, payment runs, capacity, throughput, and backlog.
• Own SLA and KPI performance across P2P including invoice cycle time, payment accuracy, first-pass match rates, and AP aging.
• Forecast demand trends and align vendor staffing and capacity plans accordingly.
• Ensure execution and documentation of process controls and audit requirements.
• Maintain exception management framework aligned to policy and governance standards.
• Build and prioritize continuous improvement pipeline including automation and simplification.
• Partner with Process Excellence and Digital teams to deliver measurable productivity gains across P2P.

Qualifications

• Acts as the voice of the business inside GBS — owning the P2P service relationship with BU leaders and ensuring delivery is always aligned to business outcomes, not just operational metrics.
• Proven track record of earning the trust of business unit CFOs and functional leaders by consistently prioritizing their operational needs within the P2P delivery model.
• Strong operational leadership with deep understanding of P2P processes – including invoice receipt and processing, 2/3-way matching, payment execution, and other P2P activities.
• Expertise in P2P KPI management, root cause analysis, and structured escalation frameworks.
• Experience managing outsourced or hybrid retained-vendor delivery models.
• Capacity planning and workforce optimization capability.
• Experience managing outsourced service providers and SLA-based environments.
• Demonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives within a GBS or shared services environment.
• Demonstrated track record of driving year-on-year productivity improvement.
• High attention to detail with strong financial and commercial acumen.
• Cross-functional coordination across functional groups and vendor teams.
• Exceptional analytical, organizational, and resource-planning abilities.
• Demonstrated initiative, autonomy, and creativity in problem-solving.
• Proven ability to manage multiple tasks and prioritize & execute effectively.
• Forward-thinking and innovative in addressing complex issues.
• Excellent oral and written communication skills for effective collaboration.
• Strong interpersonal skills, fostering collaborative teamwork across disciplines.
• Strong planning discipline with excellent conceptual and organizational skills.

General Skills & Competencies

• Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance; good conceptual skills.
• Outstanding verbal and written communication skills and ability to resolve disputes effectively and efficiently.
• Outstanding presentation and public speaking skills.
• Mastery independent decision making, analysis and problem-solving skills.
• Understand, interpret and act on financial information and external trends that contribute to business profitability.
• Plan, manage and create strategy around complex projects; understand available resources, develop timeline, budget and assign areas of responsibility.
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways.
• Mastery planning and organizational skills and techniques.
• Communicate effectively with senior management and key stakeholders.
• Excellent negotiating skills and ability to effectively manage strategic alliances, joint ventures and outsourced relationships.
• Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics.
• Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures.
• Lead and develop virtual teams.
• Mastery in multiple technical and business skills.
• Excellent strategic planning skills.

Minimum Work Experience

• Typically, 12 or more years of professional experience of increasing responsibility and complexity in process operations or IT service delivery leadership roles; 7 or more years of management experience.

Preferred Education

• Typically, a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.

Travel / Physical Demands

• Travel typically less than 20%. Office environment. No special physical demands required.

Benefits

• Medical, Dental and Vision Coverage.
• 401K Plan with Company Match.
• PTO [or sick leave if applicable].
• Paid Parental Leave.
• Income Protection.
• Work Life Assistance Program.
• Flexible Spending Accounts.
• Educational Benefits.
• Worldwide Scholarship Program.
• Volunteer Opportunities.