Medical Assistant

Medical Assistant - Population Health

The Population Health Medical Assistant supports primary care teams within the network, either remotely or from a primary care office, to enhance compliance with population health initiatives such as annual wellness visits, quality care gap closure, and in-network referrals. The role does not involve direct patient care but involves executing standing orders for patients, scheduling appointments and closing care gaps.

Responsibilities:

• Regularly review patient charts for screening needs, quality gap closure, and care coordination requirements.
• Utilize standing orders developed by primary care physicians to place orders for screening and quality gap closure needs, working under the appropriate physician licensure.
• Perform chart preparation prior to office visits for all ACN value-based lives to identify open care gaps.
• Manage in-network referrals for all ACN value-based lives.
• Conduct member outreach to schedule patient visits for campaigns such as annual wellness visits, well-child visits, breast cancer screening, and colorectal cancer screening.
• Coordinate follow-up visits for transitions of care for ACN value-based lives.
• Transfer patient data regarding quality care gaps from clinic medical records to ACN population health management platforms.
• Proactively work payer care gap and frequent flyer/high-risk reports for all ACN value-based lives.
• Collaborate with primary care teams and ACN clinical performance consultants to effectively manage ACN value-based lives.
• Work in a collaborative and cooperative manner with the team in the physician office and assigned ACN support teams, as appropriate.
• Understand ALOS, readmission rates, and Gaps in Care.
• Perform other duties as assigned by a supervisor.

Essential Skills:

• Proficiency with electronic health records and appointment scheduling.
• Experience with EMR systems.
• Ability to travel to different physician offices in the network to address patient population care gaps.
• Experience in reviewing standing orders for patients and conducting patient outreach to promote wellness visits and other screening appointments.

Additional Skills & Qualifications:

• At least three years of experience as a Medical Office Referral Coordinator, Medical Assistant, or Health Plan/Managed Care Organization Utilization Technician.
• Diploma from a Medical Assistant program.
• Familiarity with CPT codes, ideally CPT-2 codes.
• Experience and very comfortable with Microsoft Office Suite (Outlook & Excel).
• Experience with quality measures like care gap closures, pre-visit planning, HEDIS measures, and patient outreach.
• Strong ability to follow instructions, analyze data, coordinate tasks, and manage workload effectively to meet business goals.
• Excellent verbal communication skills as there are times you may need to have difficult conversations retraining office staff and going over what was done incorrectly and how things need to be completed moving forward (leadership experience, training experience or lead experience would be great for this).

Work Environment:

This role is based out of a central hub but requires floating to different provider offices across Maricopa County. The work schedule includes working from the ACN office in Arcadia on Mondays, from clinics in the Central Phoenix Maricopa County territory from Tuesday to Thursday, and potentially working from a clinic or from home on Fridays depending on clinic hours. Hours will be dependent on the clinic hours but generally are an 8 hour shift from 6a-7p M-F.

Job Type & Location:

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits:

The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type:

This is a hybrid position in Phoenix, AZ.

Application Deadline:

This position is anticipated to close on Jul 24, 2026.