Patient Support Services Technician - Guadalupe, AZ

Job Summary

The Patient Support Services Technician is required to have general knowledge of departmental policies and procedures. Incumbent is responsible for performing detailed, confidential data entry, compiling reports, creating basic correspondence, providing routine and non-routine clerical support to staff and/or management, and performing basic quantitative and/or quality assurance reviews of forms, data input, patient files, performs duties related to routine billing and patient reporting within established guidelines.

Principle Duties and Responsibilities

The following duties and responsibilities are listed in order of importance:

1. Perform various routine clerical duties; utilize standard office equipment, screen incoming calls, take and transmit messages, maintain calendars, key information into databases, make photocopies, perform data entry, fax documents, type, set appointments, and word processing.
2. Process routine patient enrollment forms, medical records, data input related to billing, payments, health statistics collections, and/or other related items.
3. Assists in preparing and maintaining patient files and records, ensuring demographic and insurance information is updated on a timely basis.
4. Maintain filing system, in accordance to established medical privacy guidelines, which may include entering, sorting, and verifying data into a computer system.
5. Respond to request for information from the patients, answer routine questions, and assist patients by directing them to the appropriate client and service provider.
6. Type a variety of documents with utmost accuracy, correspondence, reports, memos, notices, patient records, forms, contracts, schedules, meeting agendas and minutes, and/or other related materials.
7. Perform spot checks of inventory, orders supplies for the office, patient meetings, and community activities as needed.
8. Perform other duties of a similar nature or level.

Required Knowledge, Skills, and Abilities

Knowledge of:

• Clerical and office support practices;
• Assigned department operations and functions;
• Customer service principles and practices;
• Recordkeeping principles;
• Basic mathematical concepts, such as addition, subtraction, and multiplication;
• Filing procedures and practices;
• English language, grammar, and punctuation;
• Medical coding standards such as CPT-4 procedures, ICD-10 diagnosis coding, HCFA 1500s, and UB-92s;
• Medical tracking and reporting software, electronic systems for processing third party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System;
• HIPAA regulations;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

Skills and Abilities:

• Maintain files and records;
• Prepare a variety of business correspondence, records, reports, documents and forms;
• Follow oral and written instructions, policies, and procedures;
• Operate a variety of office equipment, including a computer, fax/scanner, adding machine, and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Positions assigned to Health Programs may also be responsible for:

• Perform intake interviews for various programs; record information to be used in determining eligibility;
• Track and update referral logs and records;
• Coordinate special events and clinics.
• Coding of patient services for payment and information collection;
• Perform intake interviews for various programs; recording information to be used in determining eligibility.

Education, Certifications and Experience Required

High School Diploma or GED, plus one (1) year of experience in clerical work; and experience sufficient to successfully perform the essential duties of the job such as those listed above. Special Requirements:

• Must possess and maintain a valid Arizona Driver's License;
• Must have a current Level 1 Arizona Clearance Card. Failure to maintain a current Level 1 Clearance Card will result in termination.