ITSM Process Governance Consultant

To enhance ticketing operations, the remote, contract-based ITSM Process Governance Consultant will standardize processes across multiple locations, partner with the PMO for governance improvements, and drive operational efficiency through data analysis and reporting. Key Responsibilities Assess ticketing workflows, identify governance gaps, and standardize processes Analyze ticket data, SLA performance, backlog, escalations, and resolution quality Establish ticketing standards, compliance controls, and escalation procedures Required Qualifications Strong experience in ITSM, service desk governance, or IT operations Hands-on experience with enterprise ticketing platforms; TeamDynamix preferred Knowledge of ITIL, incident management, SLA monitoring, and backlog management Experience establishing process standards across multiple locations or teams Ability to work independently and deliver results in a short-term engagement Virtual Vocations Inc