Medical Interpreter- Duke Regional Hospital

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh‑Durham, North Carolina area, according to U.S. News and World Report for 2023‑2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight‑loss surgery, women's services, and heart and vascular services. Duke Regional Hospital, Durham, NC Perform a variety of interpretation, translation and Medical escort services to assist non‑English speaking patients receiving care within the Duke Health System. Department strongly prefers: Spanish medical interpreter knowledge/experience. Commitment Bonus – $2,500 is paid in two installments over 12 months, with 6‑month increments. Hours: Duke Regional Medical Interpreter department is staffed 24 hours a day, 7 days a week. 30‑hour position includes weekend shifts required. 7.5 hour shifts Monday‑Friday then Saturdays either 7am – 1:30pm or 1pm – 7:30pm. The weekdays will likely be 7:30am – 3pm Monday‑Wednesday or Wednesday‑Friday. Flexibility is required to provide coverage for call‑outs and holidays as needed. Work Performed Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the International or Domestic patient/visitors. Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow‑up appointments and Health Care Education) are accurately communicated. The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non‑English speaking patients/families/escorts. Participate in on‑call coverage to provide interpretation/translation services during non‑business hours and business hours as assigned. Perform other related duties incidental to the work described herein. Knowledge, Skills and Abilities Ability to work with diverse populations from various economic backgrounds and age group. Ability to work as an effective member of a dedicated team. Ability to work in a fast‑paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current N.C. Driver's License with driving record suitable to Duke Van operations and corporate risk management. Level Characteristics N/A Minimum Qualifications Education High‑School Diploma or equivalent. Successful completion of conversation/translation competency testing in secondary language. Knowledge of Medical Terminology. Experience Previous experience in a Health Care setting preferred. Degrees, Licensures, Certifications Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Duke Clinical Research Institute