Customer Service Representative

Job Description

Job Description

Now Hiring: Customer Service Representative I

Location: Ripon, CA – Full time on-site

ABOUT NUCAL FOODS

We are a farmer-owned cooperative and proud producer of California fresh eggs, headquartered in Ripon, CA. With decades of experience, we are dedicated to delivering quality products

while supporting our growers, employees, and communities. At NuCal, we value teamwork, integrity, and a strong commitment to excellence in everything we do.

When you join our Customer Service team, you become part of the front line of our business—connecting with customers, supporting our cooperative members, and ensuring smooth daily operations.

This role is critical to our success and provides the opportunity to make a direct impact through accuracy, professionalism, and teamwork.

WHY JOIN OUR TEAM

You’ll not only build a career—you’ll join a dedicated team that represents the company with excellence and helps bring fresh, local products to families across California.

We recognize and reward hard work, encourage professional development, and foster a culture of respect, cooperation, and teamwork.

When you join our team, you become part of the front line of our business —supporting customers, cooperative members, and operations across multiple locations. We offer:

• Competitive compensation and overtime opportunities.
• Medical, dental, and vision coverage.
• Retirement plan options.
• Paid holidays and vacation time.
• A supportive, collaborative work environment where growth and professional development are encouraged.

ROLE SUMMARY

The Customer Service Representative I (CSR) is responsible for acquiring customer orders, entering order details into the computer system, and coordinating product delivery.

The role involves daily communication with customers, drivers, and facilities while ensuring accuracy in billing, invoicing, and order management.

This position includes weekend and holiday coverage (on a rotating basis), as well as on-call responsibilities after training and post-performance assessment.

RESPONSIBILITIES

· Process daily customer orders, billing, invoicing, and credits.

· Communicate with customers, drivers, and facilities via phone and email.

· Collaborate with internal departments to ensure efficient operations.

· Participate in weekend and holiday rotations, including on-call duties.

· Maintain professional conduct and provide excellent customer service.

REQUIREMENTS

· Associate’s degree or equivalent experience; 3+ years in customer service preferred.

· Proficiency in SharePoint, Microsoft Word, Excel, and Outlook.

· Strong organizational skills, attention to detail, and data entry accuracy.

· Ability to work in a fast-paced, deadline-driven environment.

· Excellent communication and teamwork skills.

Apply today and become a valued part of NuCal Foods’ Customer Service team—the front line of our business!

\nCompany Description

Corporate office environment. This position is in-office only, no remote work.

Company Description

Corporate office environment. This position is in-office only, no remote work.