Manager, Fraud Prevention & Investigations

Position Summary... Role summary: The Wireless Fraud Manager leads end-to-end fraud prevention and detection across wireless retail and digital channels, protecting revenue while enabling customer experience. This role owns fraud rule governance, analytics, and investigation workflows, including administration of platforms such as Accertify and management of carrier-provided fraud data. The manager monitors trends, identifies emerging risks, and delivers actionable insights to leadership while partnering closely with carrier, Global Investigations, and internal teams to resolve incidents and reduce exposure. The role also drives automation and AI-enabled solutions to enhance real-time detection, reporting, and operational efficiency, ensuring scalable, data-driven fraud control. About the team: The Fraud Prevention & Investigations team translates strategic fraud-prevention goals into actionable operational plans, ensuring consistent execution across analytics and field investigations. The team develops quality frameworks, monitors program health, and drives continuous improvements to enhance detection accuracy. Collaborating with cross-functional partners, they oversee investigations, manage escalations, and maintain compliance with policies and regulations. Focused on safeguarding company assets and supporting business objectives, the team fosters a culture of integrity, accountability, and operational excellence while leveraging data-driven insights to strengthen fraud-prevention efforts and protect customer interests. What you'll do... Leads end-to-end wireless fraud prevention, detection, and investigation across retail and digital channels, ensuring strong revenue protection while enabling customer experience. Owns fraud rule governance within platforms such as Accertify, including rules, negative lists, and device controls. Monitors fraud trends, identifies emerging risks, and deploys proactive controls to reduce exposure. Analyzes carrier fraud data and translates insights into actionable recommendations. Partners with carriers, Global Investigations, and external teams to resolve incidents and escalations. Delivers recurring reporting and executive insights to leadership. Enhances real-time monitoring and tools, drives automation and AI solutions, supports high-risk events, and leads cross-functional alignment. What you'll bring: Strong analytical and problem-solving capability with the ability to interpret large datasets and identify fraud trends and risks. Deep understanding of wireless operations and fraud patterns across retail and digital channels. Hands-on experience with fraud platforms such as Accertify, including rule governance and controls. Advanced data, reporting, and visualization skills to deliver actionable insights Experience leveraging automation and AI to improve detection and efficiency. Proven ability to collaborate with carriers, investigations, and business teams. Strong communication skills to translate complex data into executive insights. High attention to detail, ownership mindset, and ability to operate effectively in fast-paced environments At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor’s degree in criminal justice, business, information security, data analytics, or related area and 5 years’ experience in fraud investigations, fraud prevention, risk management, or compliance. Option 2: 7 years’ experience in fraud investigations, fraud prevention, risk management, compliance or related area. 2 years’ experience in a people leadership role, managing investigators, analysts, or operational specialists. Experience across data-driven fraud detection (for example, signal design, pattern analysis, model validation, or behavioral analytics), field-based investigations (on-site observation, evidence collection, case management), developing standard operating procedures, quality assurance frameworks, and operational standards for investigation or compliance programs. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Background in eCommerce, retail, or high-scale consumer platforms with 10,000+ contractor or associate populations., Experience in gig economy, marketplace, or platform business models with driver/courier/contractor fraud-prevention programs., Experience with digital forensics tools, OSINT [GT1.1]techniques, device analysis, or geolocation-based investigations., Professional certifications such as CFE (Certified Fraud Examiner), CAMS, or equivalent. Primary Location... 2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.