Quality Assurance Specialist

Working remotely on a flexible schedule, the part-time Seasonal QA Specialist will monitor agent interactions, provide coaching, and participate in calibration sessions to ensure quality standards are met. Key responsibilities Monitor agent interactions across various channels including chat, email, and calls Attend calibration sessions and partner with team leaders for quality assurance Coach agents as needed and handle multiple accounts while adhering to company standards Required qualifications At least one year of experience in quality assurance or operations Completion of at least two years of college or a high school diploma (ITC certified) Proficiency in computer applications, including MS Windows and MS Office Ability to type at least 30 words per minute Experience in monitoring agent interactions in a similar industry is preferred