Service Desk Technician I

Responsibilities

The Service Desk is the front-facing part of most IT organizations. Providing quality, accurate technical solutions is a given. Just as important, however, is the ability to provide our customers with an amazing overall customer experience. That means the candidate must be just as good with "soft skills" like patience, empathy, and communication as you are with technical support skills. The customers of the Noblis Service Desk are Noblis and Noblis subsidiary employees. Most support requests come into the Service Desk via telephone, though requests can also be received via email or as tickets submitted through ServiceNow. Employees are geographically located throughout the United States, with many working from their homes. The environment is currently about 75% Windows vs. 25% Mac. A successful candidate would be expected to be proficient with both operating systems.

The candidate's primary responsibility will be to provide Service Desk support - hands on and remotely - to Noblis employees. Based out of San Deigo, CA this position is considered to be a Tier I/Tier II support position. This implies recent experience with current/modern operating systems and software, and a demonstrated ability to work well with customers in many different locations. There is an expectation all Incidents and Requests will be documented and tracked within ServiceNow. The candidate will also assist other team members with the following activities:
• Troubleshoot hardware, software and network (LAN/WAN, wireless and remote access) problems
• Resolve account access/password problems
• Evaluate and test new products
• Write/review software installation instructions, knowledge base articles, and newsletter articles


Required Qualifications
• Bachelor's and 0 years of experience, associate's and 2 years of experience or high school with 4 years of experience
• Secret Clearance preferred
• Security+ qualification or ability to acquire within 90 days of hire
• Must have a working knowledge of Windows 10 and Mac OSX Operating Systems
• Must have strong customer service skills and positive demeanor.


Desired Qualifications

• IT Certifications - A+, Net+, ITIL Foundations - are helpful but not required
  • Bachelor's degree in Computer Science or related field
  • 1+ years of experience providing Service Desk support within a similar organization

Overview

Overview

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation's toughest challenges, delivering advanced solutions to our customers' most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions.

We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities at careers.noblis.org

Why Work at Noblis

At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission-driven professionals who care deeply about doing work that enriches lives and makes our nation safer.

Noblis has earned numerous workplace awards for our culture, our commitment to employee well-being, and our dedication to meaningful, impactful work. We also maintain a drug-free workplace.

Remote/hybrid status is subject to change based on Noblis and/or government requirements.


Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, physical or mental disability, pregnancy/childbirth and related medical conditions, veteran or military status, or any other characteristics protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us.

EEO is the Law | E-Verify | Right to Work

Total Rewards

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits page on our Careers site.

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is proportionately adjusted based on hours worked. While monetary compensation is important, it's just one component of Noblis' total compensation package.

Posted Salary Range

USD $32.79 - USD $51.21 /Hr.