Help Desk Technician

Put your LegalTech career into high gear at Klinedinst. Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician.

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services, while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.

Help Desk Technician responsibilities include:

• Maintain computer hardware of on-prem and hybrid network users;
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs;
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.);
• Maintain backup of all files, security, and rights;
• Install and update software applications as required;
• Establish and maintain network users, user environment, directories, and security;
• Update the desktop operating system as required, familiarity with Windows 10 as well as Apple OS and iOS devices;
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool;
• User account administration including setup, rights, email distribution and security groups;
• Remote troubleshooting with terminal services, Labtech and other remote management software;
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens;
• Pay range: $21.64 – $24.04 per hour (depends on experience).

We provide support in a friendly, team-oriented environment that allows for immediate responsibility and growth potential. Pay ranges are provided in compliance with SB1162, California’s pay transparency law; actual pay may vary based on a variety of factors, including education, applicable experience, etc. Come join our team and you will have the opportunity to work with a dynamic and talented group of professionals!

The Klinedinst environment includes:

• Supportive team-based law firm, with excellent support staff
• Opportunities to grow personally and professionally
• Opportunities to work on complex cases with significant responsibilities and client interaction
• Open, honest, and transparent communication within the firm
• Merit-based compensation
• This job requires regular attendance to the office for the first 180 days, though as adynamic culture we embraceopportunities for remote working arrangements when eligible