Sr Program Manager

Overview This role leads programs that enhance the sales process and improve the customer experience through ongoing management activities. It involves collaborating with sales operations and enablement teams to support programs after launch and throughout their lifecycle. The role requires reporting program outcomes and metrics to leadership to inform decision-making. Success is measured by the ability to identify issues, communicate impacts, and develop effective management plans. The work directly influences organizational sales effectiveness and customer satisfaction by ensuring program goals are met and sustained. This is a hybrid role (3 days/week in the office) based in Overland Park, KS. Job Responsibilities Provide strategic direction for sales programs to achieve lifecycle management objectives and improve program outcomes Lead planning efforts to support various workstreams and key business areas, ensuring alignment with program goals Conduct operational assessments to identify risks and gaps, proposing solutions to partners and leadership Measure results and communicate progress and insights to leaders Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 4-7 years - Experience in organizational programs, project management or related area 2-4 years - Supervisory or program management experience, including cross-functional management Less than 2 years - Wireless Telecom experience a plus Knowledge, Skills and Abilities Change Management (Required) Project Management (Required) Cross Functional Relationships (Required) Program Management (Required) Communication (Required) Licenses and Certifications Project Management Professional (PMP) (Preferred) At least 18 years of age Legally authorized to work in the United States Travel and Regulations Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Compensation and Benefits Base Pay Range: $83,100 - $149,900 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on location, qualifications, and experience. At a minimum, employees may be eligible for annual bonuses or incentives based on role and performance. For pay range by hiring location, please visit the company benefits site or contact the recruiter for details. Company Benefits and Equal Opportunity At T-Mobile, our benefits exemplify the spirit of One Team. Benefits include medical, dental, vision insurance, 401(k), paid time off and holidays, parental and family leave, and additional programs. Eligible employees may also receive discounts and other programs. See the company benefits site for full details: T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If accommodation is needed during the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is for accommodation requests and not for general inquiries about positions. #J-18808-Ljbffr T-Mobile