Medical Information Specialist - (French & English Speaking)

Medical Information Specialist - (French & English Speaking) At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK. Essential duties and responsibilities include: Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients. Disseminate drug information either verbally or by written correspondence. Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected. Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses. Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant. Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals. Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support. Medical Writing On-call responsibilities on an as assigned basis. All other duties as assigned. Expectations of the job include: Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre. Place of Work: Home Office or European Hub Office Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu. Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary. Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications Minimum knowledge, skills and abilities include: Life Sciences or healthcare degree or equivalent Strong clinical background and excellent verbal/written communication skills. English C1 level is obligatory. In addition to mother tongue fluency in French is essential. Strong translation skills. Preferred qualifications include: Pharma D / M Pharma but other degrees such as BSc. or MSc. in Pharmacy also considered. Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing. Fluent English along with Native French. Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent. Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude. Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate. Transforms creative ideas into original solutions that positively impact the company's performance. A professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior. EVERSANA Company