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IT Manager - Support

Full-time

Kforce's client in Miami, FL is seeking an IT Support Operations Manager. Summary: We're seeking an experienced IT Support Operations Manager to lead a nationally distributed support organization. This role combines IT service management, operational leadership, analytics, and process improvement. Key Responsibilities:

  • Lead and support a distributed IT support organization
  • Analyze ITSM/ticketing data, trends, and service metrics
  • Identify operational gaps and develop policies and processes to improve performance
  • Manage escalations and drive continuous improvement
  • Communicate trends and recommendations to leadership
  • Support Microsoft, Azure, on-premises, and hybrid environments
  • Strong ITSM/service delivery experience
  • IT support leadership or strong team lead experience
  • Proven experience using ticketing data to drive measurable process improvements
  • Strong analytical and communication skills
  • Azure, Microsoft, and hybrid infrastructure knowledge
  • Healthcare/HIPAA experience preferred, but not required
Vacancy posted 6 days ago
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