Information Technology Manager

Job Title: IT Manager

Location: South Florida (100% in office, not hybrid / remote)

Salary: $140k - $150k base salary plus 10-20% bonus and excellent benefits that include 100% paid health insurance, and 401k match.

IT Manager Position Overview

We are on the lookout for a skilled IT Manager who will play a crucial role in the ongoing support and enhancement of our organization's technological landscape. This pivotal position is designed for someone who is not only adept at managing IT systems but also passionate about driving improvements that elevate overall business operations through efficient IT solutions. The role entails a hands-on approach to daily infrastructure support, user engagement, system administration, and the management of technology projects that span across various business functions.

**Key Responsibilities**

• Deliver comprehensive technical support to end users, addressing a wide range of issues related to hardware, software, and network connectivity.
• Administer and optimize our Windows-based infrastructure, including servers, user accounts, and essential IT systems, ensuring peak performance and reliability.
• Oversee network connectivity, implement robust security measures, manage backups, and monitor system performance to prevent disruptions.
• Collaborate with cross-functional teams on technology upgrades, project implementations, and broader infrastructure initiatives, ensuring alignment with business objectives.
• Act as a liaison between our organization and third-party vendors, coordinating efforts to swiftly resolve any technical challenges that arise.
• Manage user onboarding and offboarding processes, including the configuration of access permissions and ensuring smooth transitions for personnel.
• Troubleshoot a diverse array of devices including desktops, laptops, printers, and mobile technology, ensuring minimal downtime and swift resolution of issues.
• Maintain thorough documentation of systems, IT standards, and technology best practices, contributing to continuous improvement in operations.
• Engage with team members to identify potential areas for enhancing systems, refining processes, and boosting overall IT efficiency.
• Provide training and technical guidance to users as needed, empowering them to leverage technology effectively in their roles.

**Qualifications and Experience**

• Bilingual in English and Spanish preferred
• A minimum of 5 years of experience in IT administration or management, with a solid background in systems administration and infrastructure support.
• Extensive knowledge of the Microsoft Windows environment, including Active Directory, networking principles, and Microsoft 365 services.
• Proven experience in supporting various IT functions, including server management, virtualization, backup solutions, security measures, and endpoint management.
• Strong troubleshooting skills across a broad range of hardware and software, enabling effective resolution of diverse technical issues.
• Experience collaborating with vendors to facilitate technology implementations, ensuring they meet organizational needs.
• Exceptional communication, organizational, and problem-solving abilities are essential for success in this role.
• A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; however, equivalent practical experience will also be considered.

**Preferred Qualifications**

• Experience with cloud technologies such as Azure and/or AWS.
• Understanding of virtualization platforms and their applications in a business context.
• Experience in providing VPN and remote access support.
• Knowledge of network security concepts and their implementation.
• Previous experience with ERP systems or other enterprise business applications would be advantageous.

This role presents a unique opportunity to be integral to the support and advancement of a dynamic organization’s technology framework. You will engage in a variety of infrastructure and business technology initiatives, making a significant impact as we continue to grow and innovate.