Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customers with clear guidance and timely assistance in a fast-paced Contract role based in San Francisco, California. This position focuses on helping callers move through application and order-related questions with confidence, ensuring information is complete and accurate from the start. The ideal candidate brings a service-minded approach, dependable daytime availability, and the ability to respond well to feedback while maintaining a strong queue presence.

Responsibilities:
• Assist customers by phone with questions related to applications, orders, and general service needs, providing clear next steps and helpful support.
• Review customer information carefully to help ensure forms are completed accurately and submitted with all required details.
• Handle inbound call volume efficiently while maintaining a thorough, patient, and solutions-focused experience for each customer.
• Make outbound follow-up calls when needed to gather missing information, clarify responses, or help move requests toward completion.
• Monitor open and pending cases proactively, taking action to reduce delays and keep customer applications progressing.
• Enter and update customer and order information accurately within internal systems while maintaining attention to detail.
• Maintain consistent on-queue coverage during scheduled hours and contribute to reliable team support throughout the day.
• Apply coaching and feedback to improve call quality, strengthen first-contact resolution, and address any performance concerns promptly.• Previous experience in a call center or customer service environment with regular phone-based customer interaction.
• Demonstrated ability to manage inbound and outbound calls professionally and efficiently.
• Experience with order entry or similar data input tasks requiring accuracy and completeness.
• Strong verbal communication skills with the ability to guide customers clearly without making them feel rushed.
• Solid attention to detail when reviewing forms, confirming information, and documenting interactions.
• Dependable attendance and availability to support a consistent daytime schedule.
• Receptive attitude toward coaching, feedback, and ongoing performance improvement.