Certified Peer Support Supervisor

Job Description

Job Description

J&J Testing Associates LLC. is recruiting for a Certified Peer Support Supervisor to join our Peer Respite Program. This is a full-time position.

JOB SUMMARY
The Certified Peer Support Supervisor is responsible for providing leadership, oversight, and operational supervision of Peer Support Specialists delivering recovery-oriented behavioral health and supportive services.

This position ensures that peer support services are provided in accordance with J&J Testing Associates organizational standards, applicable California Department of Health Care Services (DHCS) requirements, county contractual obligations, and established principles of trauma-informed, culturally responsive, and person-centered care.

The Supervisor plays a critical role in promoting client recovery, maintaining service quality, supporting staff development, and ensuring a safe, respectful, and inclusive program environment.

RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.  

• Provide direct supervision, mentoring, coaching, and performance evaluations for Peer Support Specialists.
• Coordinate staff scheduling and coverage to maintain appropriate program staffing levels.
• Facilitate staff meetings, ongoing training, and professional development.
• Ensure staff adhere to ethical standards, confidentiality requirements, and professional boundaries.
• Support staff in resolving conflicts and responding appropriately to challenging client situations.
• Oversee delivery of recovery-oriented, strengths-based, and person-centered peer support services.
• Promote self-determination, client choice, wellness, and community integration.
• Ensure services incorporate trauma-informed care, harm reduction, cultural humility, and respect for individual lived experiences.
• Assist staff in supporting clients experiencing mental health challenges, substance use disorders, housing instability, or other barriers to recovery.
• Facilitate collaboration with clinical professionals and community-based service providers.
• Monitor daily program operations and ensure compliance with organizational policies and county contract requirements.
• Review service documentation for accuracy, completeness, and timeliness.
• Assist with required program reporting, performance monitoring, and quality improvement activities.
• Support implementation of program policies, procedures, and safety protocols.
• Participate in program evaluations, staff development initiatives, and corrective action planning when necessary.
• Provide guidance to peer staff in recognizing and responding to behavioral health concerns.
• Support implementation of noncoercive crisis de-escalation and trauma-informed interventions.
• Coordinate with designated clinical professionals and emergency response resources when clinically indicated.
• Ensure incidents are appropriately documented and reported in accordance with established procedures.
• Promote a welcoming, supportive, and recovery-focused environment.
• Ensure services are accessible, equitable, and responsive to diverse cultural, linguistic, gender, and socioeconomic needs.
• Support effective communication with clients, families, community partners, and county representatives.
• Promote connections to housing, healthcare, behavioral health treatment, and other community resources.
• Foster collaborative relationships that support continuity of care and successful community transitions.
• Comply with all J&J Testing Associates LLC., program rules, policies, and procedures including HIPAA standards.

QUALIFICATIONS 

• High school diploma or General Educational Development (GED) certificate.
• Current California Medi-Cal Peer Support Specialist Certification.
• Completion of additional peer supervisor training or qualifications as required by applicable regulations and county contracts.
• Minimum of five (5) years of professional experience providing peer support services in behavioral health, mental health recovery, substance use recovery, or related community-based settings.
• Demonstrated ability to provide staff guidance, mentorship, and operational leadership.
• Bilingual – Spanish speaking, reading, and writing preferred. 
• Proficient user of Microsoft Office software
• Ability to solve problems and react appropriately to emergency situations.
• Ability to work independently and effectively collaborate with a team. 

Equal Employment Opportunity : J&J Testing Associates LLC. is an Equal Opportunity Employer committed to diversity, equity, inclusion, and the meaningful integration of lived experience throughout its programs and services.