Plumbing Manager

Job Description

Job Description

Description:

Ready to take the next step in your leadership career? Ambient Edge is looking for an experienced Plumbing Manager to lead and grow our plumbing division in Las Vegas, Nevada. If you're an accomplished plumbing leader looking for an opportunity to relocate to one of the country's fastest-growing markets, we'd love to talk.

At Ambient Edge, we invest in our leaders with competitive compensation, exceptional benefits, and the resources needed to build high-performing teams while delivering an outstanding customer experience.

Why Ambient Edge?

Ambient Edge has been a leader in the HVAC and Plumbing industry throughout Arizona and Nevada for years. We believe our people are our greatest asset, and we're committed to creating an employee-first culture where great leaders can thrive.

• $150,000+ Total Compensation (Competitive Base Salary + Performance Bonus Plan)
• Relocation Assistance Available
• Nearly 100% employer-paid Medical, Dental & Vision insurance and 50% employer-paid coverage for dependents
• 401(k) with 100% company match
• Paid Time Off & Paid Holidays
• Ongoing leadership development and career advancement opportunities
• Join a growing, financially strong organization committed to operational excellence

Position Summary:

The Plumbing Manager is responsible for leading, managing, and scaling Ambient Edge's Plumbing division. This role oversees day-to-day operations, field performance, safety, customer satisfaction, revenue growth, and team development.

The ideal candidate is an experienced leader who understands how to build successful teams, improve operational efficiency, drive financial performance, and create an exceptional customer experience.

Key Responsibilities:

Operational Leadership

• Manage daily plumbing operations, including scheduling coordination, job execution, productivity, and workflow efficiency.
• Ensure jobs are completed on time, within scope, and to Ambient Edge quality standards.
• Oversee warranty work, rework mitigation, callbacks, and job-site issue resolution.
• Maintain consistent field processes across service, repair, and replacement plumbing work.
• Partner with Dispatch, Install, Warehouse, and Customer Service teams to optimize capacity and response times.

Financial Performance & KPIs

• Own plumbing revenue, gross margin, average ticket, close rate, and labor efficiency targets.
• Monitor job costing, margins, and technician performance metrics.
• Review estimates, pricing, and discounts to ensure profitability and consistency.
• Control overtime, material usage, inventory costs, and truck stock compliance.
• Participate in budgeting, forecasting, and monthly performance reviews.

Team Leadership & Development

• Directly manage Plumbing Supervisors, Lead Technicians, and Apprentices.
• Recruit, onboard, and retain high-performing plumbing technicians.
• Conduct ride-alongs, quality audits, and performance coaching.
• Ensure required training, certifications, and licensing are maintained.
• Lead performance reviews and corrective action when necessary.

Safety & Compliance

• Enforce all safety policies, PPE usage, and job-site safety standards.
• Ensure compliance with local, state, and federal plumbing codes.
• Maintain required trade licenses, permits, and inspections.
• Oversee proper handling of hazards (sewer exposure, confined spaces, excavation safety).
• Partner with leadership on accident investigations and safety improvements.

Customer Experience

• Ensure a consistent, professional customer experience on every job.
• Review and resolve customer complaints and escalations promptly.
• Monitor customer feedback, reviews, and VOC trends.
• Support follow-up communication and corrective actions when standards are not met.

Process Improvement & Reporting

• Identify operational gaps and lead process improvements.
• Conduct regular call-by-call reviews with technicians, providing coaching, feedback, and accountability.
• Monitor the dispatch board daily to ensure proper scheduling, load balancing, and technician utilization.
• Review scheduling efficiency, job flow, and capacity planning to minimize downtime and missed opportunities.
• Enforce adherence to “Running the Play,” Ambient Edge’s standardized service system.
• Ensure every call follows the 6-step process and includes proper digital analysis, documentation, photos, notes, pricing transparency, and options presentation.
• Maintain accurate records in ServiceTitan (jobs, notes, pricing, photos, invoices).
• Track and report on key performance dashboards weekly and monthly.
• Support company initiatives, new services, and expansion efforts.

Performance Expectations

• Consistent achievement of revenue and gross margin targets.
• High technician productivity and low callback/rework rates.
• Strong safety record and compliance metrics.
• Positive customer satisfaction scores and review trends.
• Stable staffing levels with reduced turnover.

• 5+ years of plumbing experience, with at least 2 years in a leadership role.
• Journeyman or Master Plumber license preferred (or ability to obtain).
• Strong understanding of residential service and repair plumbing.
• Proven experience managing teams and financial performance.
• Strong communication, coaching, and accountability skills.
• Proficiency with ServiceTitan or similar field service management software.