Hacienda Ford - Customer Care Center Representative

Guest Service Representative

You will be a vital point of contact for guests, providing exceptional service and support across various communication channels. Your primary responsibility will be to engage with guests, address inquiries, and build strong relationships to enhance guest satisfaction and loyalty. You will collaborate with different departments within the dealership to coordinate appointments, resolve customer concerns, and ensure a seamless guest experience.

Duties and Responsibilities:

• Answer incoming calls promptly and professionally, providing exceptional guest service.
• Engage with guests in a friendly and personalized manner, actively listening to their inquiries, concerns, and requests.
• Utilize the dealership's CRM system to accurately document guest interactions, appointments, and inquiries.
• Schedule and coordinate appointments for sales departments, ensuring smooth appointment logistics.
• Proactively make outbound calls to guests for various purposes, including appointment reminders, follow-ups, and promotions.
• Assist with online chats and email inquiries, ensuring timely and accurate responses to guest queries.
• Collaborate with other departments to promptly resolve guests' concerns or issues and ensure guest satisfaction.
• Stay updated on product knowledge, dealership promotions, and industry trends to provide accurate information and make personalized recommendations.
• Build and maintain strong guest relationships through personalized engagement and exceptional service.

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities.

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.