Transportation Coordinator

About Brink's The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an Import/Export Transportation Coordinator – Miami based out of our Latin America Regional office in Miami, FL. Starting Hourly Rate: $23 Job Summary: The Import/Export Transportation Coordinator is responsible for providing hands‑on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. Key Responsibilities Receive incoming calls, e-mails and faxes from customers, Brink’s affiliates, subcontractors and agents and respond to requests for rates, billing issues, service queries, in a timely manner Coordinate day to day activities for Import / Export shipments. Interface and coordinate smooth operation of the Import / Export Department with customers, airlines, and field locations. Partner with operations staff to determine accurate operational service capabilities. Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling. Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed. Determine and secure paperwork required for all international moves, including commercial invoices, special customs paperwork, etc. Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office. Respond to inquiries regarding the status of items in transit through our system. Prepare customs entries and follow up with the clearance process on all entries prepared through partnership with internal and external partners. Scan, file, copy, and assemble documents including bills of lading, dock receipts, licenses, and consulate documents. Perform data entry for all export shipments into operating system and maintain hard copy files. Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager. Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR). Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voicemails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration. Minimum Qualifications Minimum 1 year of hands‑on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing, data entry and ensuring an outstanding customer service experience. Minimum of 1 year working with Microsoft Office and other transportation field software programs – both industry based and proprietary. Must be 21 years of age or older. Able to work weekends, holidays and/or extended hours. Able to lift at least 50 pounds as needed and when necessary on a regular basis. Preferred Qualifications Experience in a fast paced high volume Import / Export department for an air freight forwarder. More than 1 year of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional. Good basic math skills. Transferable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA. Experience in secured logistics. Advanced level skills in Microsoft Office. Professional Skills Fluent in English and Spanish. Professional, positive demeanor. Excellent customer service. Collaborative work style. Good ethics and integrity. Ability to work independently and as a productive member of a team. Strong attention to detail. Analytical problem solving. Benefits The position offers a competitive salary and eligible employees receive medical, dental, vision, and life insurance plans. 401(k) Plan. Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr