Branch Service Manager

Branch Service Manager Full Time New York, NY, US 4 days ago Requisition ID: 2235 Salary Range: $75,000.00 To $85,000.00 Annually Purpose of Position: Manage the day-to-day operational integrity of the branch and ensure the branch operates within all banking laws and regulations. Provide leadership, motivation, and direction to the staff. Responsible for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the branch channel is an important part of the omni-channel experience. Expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch. Essential Job Functions: Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines Approve, and process transactions, authorizations, exceptions and adjustments Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist Develop, train, coach, and mentor branch staff Actively promote the Bank and its products and services Assist the Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs Works to cross-sell customers to automated products and services Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support. Seed additional opportunities to better service and expand existing relationships Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgment and introduction in accordance with Bank policies and service standards Identify customer needs through probing questions and offer appropriate products and services based on customer responses Provide exemplary customer service to include responding to customer calls, emails, and inquiries Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects Knowledge and use of the Bank’s REDi system to keep current with updates to policy and procedures. Process incoming and outgoing email and mail requests Perform other duties as directed. Knowledge, Skills and Experience Requirements : Bachelor’s degree or equivalent experience Effective, professional written and verbal communication skills Three years of branch operations management experience Knowledge of banking procedures and regulations Our job titles may span more than one career level. The starting base salary for this role is between $75,000 – $85,000. The actual base pay is dependent upon many factors, such as training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as "remote". #J-18808-Ljbffr