Service Specialist

Service Specialist

The Service Specialist supports customers by managing order requirements, coordinating with purchasing and vendors, and ensuring timely and accurate delivery of products. This role combines inside sales, customer service, and basic MRP/ERP activities to provide tailored product solutions, process transactions, and maintain high levels of customer satisfaction and profitability.

Responsibilities

• Monitor customer requirements through MRP or similar systems and analyze MRP data to determine order needs.
• Place order requirements with Purchasing to ensure timely delivery of products to customers.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Initiate and support blueprint reviews to confirm product specifications and suitability for customer applications.
• Recommend alternate products when appropriate based on cost, availability, or specifications to meet customer needs and improve value.
• Accurately process customer transactions, including orders, quotes, and returns, in a timely and precise manner.
• Coordinate with Purchasing to obtain accurate information from vendors regarding shipment dates and expected delivery timelines.
• Monitor scheduled shipment dates to ensure timely delivery and expedite orders as needed to meet customer commitments.
• Process vendor receipts and packing lists accurately to support inventory and order fulfillment activities.
• Provide accurate information to customers regarding availability of in-stock items and lead times for non-stock items.
• Proactively recommend additional items or product lines to customers to enhance customer satisfaction and increase transaction profitability.
• Maintain a strong customer service focus by responding promptly and professionally to customer inquiries and issues.
• Utilize MRP/ERP systems, Microsoft Office, and other tools to manage customer accounts and support daily operations.

Essential Skills

• 13 years of sales or customer service experience.
• Demonstrated experience in customer-facing roles such as inside sales, account management, or customer support.
• Proficiency with Microsoft Office applications.
• Strong communication and interpersonal skills.
• Customer serviceoriented mindset with the ability to build and maintain positive relationships.
• Ability to work with MRP or ERP systems to monitor and manage customer requirements.
• Attention to detail and accuracy in processing orders, quotes, and returns.
• Ability to coordinate effectively with internal teams such as Purchasing and external vendors.

Additional Skills & Qualifications

• 2+ years of experience in a manufacturing environment.
• 2+ years of experience working with fasteners or related hardware products.
• Familiarity with MRP and ERP systems in a distribution or manufacturing setting.
• Experience in inside sales, account management, or hardware support roles.
• Ability to interpret blueprints or technical documents to support product recommendations.
• Strong organizational skills and the ability to manage multiple customer requests and deadlines.

Why Work Here?

This company offers a stable and long-standing work environment, having been in business since 1977 and operating as a family-owned organization. Team members benefit from a comprehensive package that includes health insurance, dental insurance, a company-sponsored 401(k), paid vacations, and paid holidays. The organization provides clear opportunities for growth as they continue to expand their business with multiple customers, allowing employees to take on more responsibility over time. In addition, employees can earn quarterly bonuses and participate in an annual review process that includes consideration for annual raises, supporting both professional development and financial growth.

Work Environment

The role is based in a facility with approximately 110 employees, offering a mid-sized, collaborative work setting. The environment supports coordination between customer service, purchasing, and vendor partners, with regular use of MRP/ERP systems and Microsoft Office tools. The facility is structured to handle order processing, inventory coordination, and customer support activities efficiently, providing a professional setting where employees can focus on delivering high-quality service and accurate order fulfillment.

Job Type & Location

This is a Permanent position based out of Harwood Heights, IL.

Pay and Benefits

The pay range for this position is $60000.00 - $85000.00/yr.

1. Health & Wellness Benefits Medical, dental, and vision insurance Mental health support (counseling, therapy programs) Wellness programs (gym memberships, fitness incentives) 2. Financial Benefits Retirement plans (e.g., 401(k) with employer match) Bonuses and profit-sharing Life and disability insurance Stock options or equity plans 3. Time-Off Benefits Paid time off (PTO) Vacation days Sick leave Paid holidays Parental (maternity/paternity) leave

Workplace Type

This is a fully onsite position in Harwood Heights, IL.

Application Deadline

This position is anticipated to close on Jul 24, 2026.