Customer Service Rep

ABOUT THE JOB We are looking for qualified customer service reps with personality and people skills. Domino's Pizza offers flexible schedules to help you balance school, friends, or a part‑time gig. Even if you just need a second job for extra cash, Domino's is the perfect place for you. We believe in beating the rush and making it possible to bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. ADVANCEMENT Many of our team members began their careers as delivery drivers. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. We aim to create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members Stock ingredients from delivery area to storage, work area, walk‑in cooler. Prepare product. Receive and process telephone orders Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36°F in cooler to 90°F and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500°F or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS Standing – most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 4.” Paperwork – normally completed in an office at a desk or table. Lifting – bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' × 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72” high. Carrying – large cans, weighing 3 pounds 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing – to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24” – 30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing – team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, etc. #J-18808-Ljbffr