Automotive Service Advisor

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance
• Paid time off

About the Role:
Owen Motor Group Inc is looking for a motivated and customer-focused Automotive Service Advisor to join our team in Marshall, IL! This is your opportunity to be the vital link between our valued customers and our skilled service technicians, ensuring every vehicle and every driver gets the care they deserve. If you thrive in a fast-paced environment and have a passion for the automotive industry, we want to hear from you!

Responsibilities:

• Greet customers and conduct thorough vehicle write-ups to assess service needs and concerns
• Communicate repair recommendations, service timelines, and cost estimates clearly to customers
• Coordinate with service technicians to prioritize and schedule repair orders efficiently
• Provide status updates to customers throughout the repair and maintenance process
• Upsell recommended maintenance services and manufacturer-suggested repairs
• Process invoices, handle customer payments, and close repair orders accurately
• Resolve customer concerns and ensure a high level of customer satisfaction

Requirements:

• Previous experience as a Service Advisor or in an automotive customer-facing role preferred
• Strong knowledge of automotive repair, maintenance services, and vehicle systems
• Excellent communication, interpersonal, and customer service skills
• Ability to multitask and manage a high volume of service appointments in a fast-paced environment
• Proficiency with dealer management software (DMS) is a plus
• Valid driver's license with a clean driving record required
• Detail-oriented, organized, and a team-first attitude

About Us:
Owen Motor Group Inc has been proudly serving the Marshall, IL community and surrounding areas with quality automotive sales and service. Our customers keep coming back because of our commitment to honest, reliable, and friendly service every time they walk through our doors. Our team members enjoy a supportive work environment where their expertise is valued and their growth is encouraged.