Concierge

RESPONSIBILITIES: Accepting deliveries and holding packages for pick-up. Taking elevator reservations for your move in, move out or furniture/appliance deliveries. Taking reservations for your exclusive Rooftop Terrace function. Placing courtesy telephone calls when packages arrive. Holding doors when applicable to assist residents with groceries, strollers, etc. Notifying residents of guests' arrival. (Note: This step may be bypassed if owner/residents let their guest in.) Greeting residents and guests according to company standards Maintaining ownership of the process of resolving resident and guest complaints Interact with all residents, showing genuine appreciation Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns Assist in the scheduling of move-ins and move-outs Scheduling and facilitating deliveries and residents' moves. Monitoring surveillance cameras Monitoring Lobby Walking the premises to ensure that the highest standards are being maintained Facilitating realtor and potential buyer visits Follow all company policies and procedures, including (The William Oliver) grooming standards Maintain confidentiality of proprietary information and resident identification Enforcing safety procedures Logging and announcing visitors Comply with quality assurance expectations and standards

QUALIFICATIONS: 1-2 years of customer service experience, ideally in concierge field Pleasant, positive and professional demeanor, no visible tattoos Experience working with demanding clientele Excellent communication skills- both oral and written Strong Multi-tasking skills a must Strong ability to assess a situation, show good judgment and resolve conflicts Attentive to details with excellent follow-through skills A "people pleaser" at heart Display a desire to exceed expectations with every interaction Flexible and organized Able to work under pressure Dependable and detail-oriented Basic knowledge and experience with Microsoft office products and the internet Must be able to stand/sit for long periods of time Proactive and productive Strong customer service skills Initiates innovative ways to bring value to the community Outstanding interpersonal skills Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property A strong desire to succeed and advance References and background check required.