Customer Success Lead Castlight Health

This role manages a portfolio of major healthcare clients who use both digital navigation tools and advanced primary care services. The lead drives renewal strategy, builds relationships from day-to-day contacts up to C-suite executives, resolves escalated issues, and works with sales, analytics, and executive teams to identify growth opportunities and reduce total cost of care for clients. Candidates need a bachelor’s degree in business or healthcare administration (MBA preferred) and at least 8 years in client-facing leadership roles involving value-based care and health plans. Experience with benefits consultants, health benefit ecosystems, and large complex accounts is required, along with strong data-driven thinking, communication skills, and strategic problem-solving ability. The position is based in the United States and pays between $108,466 and $162,698 annually depending on experience and location. It focuses on managing enterprise-level relationships and overseeing customer health and retention metrics. #J-18808-Ljbffr HelpfulRemote