Reservations Manager

Company Description Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade – famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market. What is in it for you Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. The sky is your limit PayRate Range: $80,000-$85,000USD per annum Job Description Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Reservations department and ensure all service standards are followed Manage and coordinate all group and individual reservations Maintain close liaison with the Sales, Conference, and Accounting teams Produce daily, weekly, monthly and quarterly reports as required Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services Qualifications Previous leadership experience in a similar role required Previous Property Manager System (Opera) experience preferred Computer literate in Microsoft Window applications required Previous experience within group and tour markets preferred Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines. Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr The Fairmont Hotel