Assistant General Manager

The Assistant General Manager is responsible for supporting the General Manager inensuring consistently exceptional guest and team member experiences, thepresentation of incredible food, strong financial results, and operational excellence.ESSENTIAL FUNCTIONSCollaborate with General Manager to execute ownership directed business conceptsand strategies.Take personal responsibility and ownership of all aspects of the restaurant.PEOPLEDemonstrate Gott’s culture through all actions.Oversee the implementation Gott’s Hospitality Standards to ensure that guests andthe guest experience is always at the forefront of for every action taken.Evaluate service levels and standards using guest and team member feedback;develop plans for continuous improvement.Build a strong, aligned, well-trained, loyal team that understands and consistentlydelivers Gott’s Hospitality, Food and Operational performance standards.Ensure that team members are set up for success through continual training,feedback, recognition and discipline where appropriate.Develop Hourly Managers through role modeling and providing leadership, coachingand delegating responsibilities that expand their skills and abilities.Oversee and ensure successful fulfillment of all employment activities includingrecruiting, selecting, hiring, onboarding, training, scheduling, coaching, discipliningand managing performance in a responsible and effective manner.Act as General Manager when absent.FOODEnsure that Gott’s Food Standards are maintained to ensure high food quality,consistent preparation and presentation.Facilitate quality control procedures to evaluate food quality; use feedback forconstant improvement.Oversee food safety and sanitation through enforcement of hygiene and use of foodsafety best practices, and proper sanitation of food surfaces, dishes, equipment,storage and production facility area.FINANCIALMeet restaurant financial objectives by utilizing Profit and Loss information to takecorrective actions regarding controllable expenses.Manage cost of goods sold (COGS) through implementation of proper inventorytracking systems, continual oversight, checks and balances.Manage labor to ensure proper staffing levels to fulfill operational and trainingneeds.Facilitate local store marketing initiatives.OPERATIONALEnsure that Gott’s Operational Standards, as well as company policies andprocedures are followed.Facilitate facility maintenance and preventative repair plan to ensure physical plantand equipment are always function properly, are in good repair, and safe.Maintain safe, secure, and healthy facility environment by establishing, following, andenforcing sanitation standards and procedures; complying with health and legalregulations; maintaining security systems.Facilitate systems to ensure the security of restaurant premises, food andbeverage, and over valuables related to business operations.KNOWLEDGE/SKILLS REQUIRED2-3 years hourly and/or assistant restaurant management experiencePassion for upholding exceptional guest service and food standardsAbility to use experience and sound judgment to plan and accomplish goalsProfessional communication and supervisory skillsAbility to build strong, loyal, motivated, well-trained teamsRole model a strong sense of integrity, doing the job right every timeUse technical resources including but not limited to MS Office, Toast, CtuitManage profitability through understanding of P&L and related financialsProficient in English, fluency in Spanish desirablePHYSICAL REQUIREMENTSVariable work days/hours including day/night shifts and weekends,depending upon business needs.Restaurant environment, walking, standing, stooping, bendingLifting up to 50 poundsCERTIFICATIONS/LICENSESSafe Food Handling – Manager Level #J-18808-Ljbffr