Creative Program Manager

Program Manager

At Razorfish, we're leaders in what's next. Since the dawn of the internet, we've helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record. Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what's coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn't be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence. If you're motivated to work alongside top performers, push the boundaries of what's possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

The Program Manager is responsible for the health and quality of mid-to-large scale client projects, focusing on creative project management, end to end project workflow, and delivery efficiency and quality, while working with managers in learning to manage margin and risk mitigation and resolution. The ideal candidate should have experience leading marketing and advertising projects comprised of multidisciplinary resources, with experience in collaborating with key agency partners, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is preferred. Agency experience is key. They will also possess an ability to represent the Program Management team with internal partners, and have some experience in building and maintaining strong relationships with agency partners.

Responsibilities:

• Manage medium-scale projects end to end, from strategy brief to asset delivery.
• Work with strategy, creative, account, and production teams to ensure smooth delivery of deliverables and assets, while also facilitating communications between teams.
• Develop scope details, staffing plans, and estimates for various project types and engagement (i.e. Digital, Social, Email, with direct manager supervision and support.
• Responsible for the scoping and management of multiple concurrent projects and collaborators at one time.
• Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery.
• Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
• Engage with Resource Management and Finance as appropriate for staffing, scoping and estimating.
• Work closely with direct supervisors and team members identify flags, find solutions, and manage up.
• Maintain communications and documentation, including status and financial updates, project plans, change orders, QA ticketing, and asset management.
• Assist in scope development, estimate development, and staffing plan creation/revisions.
• Contribute to a culture of delivery efficiency and excellence within the Program Management department.
• Demonstrate a willingness to learn, and creatively solve problems with a positive, professional demeanor.
• Work with account and client partners to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
• Contribute to a culture of delivery efficiency and excellence within Program department.
• Partner with Client Services and Finance team members to actively manage business challenges, client relationships, develop project plans, and maintain profit margin.
• Maintain departmental values, vision, direction and responsibilities with project team members.
• Partner with internal team to help optimize existing operational processes and systems.
• Provide program management with a willingness to creatively solve problems.

Qualifications:

• 3+ years project or program management experience in a creative services organization working with cross-functional team members including strategy, data and planning, creative, media, production, technology, operations and resourcing.
• Experience managing marketing programs.
• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
• Working knowledge of MS Office, project management software (JIRA, Workfront, etc.), and project management software (MS Project, Smartsheet).

Compensation Range: USD $73,150.00 - USD $96,200.00/Annually.