Wine Cellar Sales Specialist (Part-time)

Who We Are Wine Enthusiast Companies is a family‑owned business that has been delivering wine culture and products since 1979. We operate retail, media, travel, and digital commerce solutions. Your Role in Our Journey Wine Enthusiast Sales Representatives are motivated team players who thrive in a high‑earning environment. In this in‑office call‑center role, you will help customers find the wines and accessories that best suit their needs. What You'll Be Uncorking Key Responsibilities: Become an expert on all Wine Enthusiast products, including Wine Express, and use that knowledge to close sales. Provide customers with an excellent overall sales experience while giving correct product information and specifications. Manage multiple sales consultations simultaneously in a high‑volume e‑commerce sales center, seamlessly transitioning between inbound calls, live chat, and email. Guide online shoppers, troubleshooting front‑end website glitches, cart abandonment, and ordering friction over the phone to save and close the sale. Capitalize on routine customer inquiries (stock checks, shipping updates, product questions) as organic opportunities to upsell and cross‑sell premium products and accessories. Use tele‑sales, online chat, and email communication to handle multiple customers and projects in a fast‑paced sales center environment. Potential to represent the organization at trade exhibitions, events, and demonstrations. Perform wine cellar consultations and design wine cellars using CAD software, based on provided information. Prospect potential customers in both the D2C and B2B divisions. The Perfect Blend (What You Bring to the Table) Qualifications: Bachelor’s degree and a minimum of 2 years of sales experience in a professional selling environment, with a strong preference for inside sales experience within a fast‑paced e‑commerce or digital retail ecosystem. Proven track record of hitting upselling and average‑order‑value (AOV) targets by identifying customer needs during inbound consultative calls. Comfortable navigating the technical side of online retail, guiding customers through digital checkout issues, website glitches, and portal navigation. Exceptional verbal and written communication skills across all channels. Strong multi‑tasking ability. Experience using Microsoft Office Suite, Internet, and various social media platforms. Preferred Qualifications: Experience selling in a premium, luxury category of products. An interest and education in wine. Ability to sell premium, luxury products and manage home and commercial project build‑outs. Position Details This position offers a flexible hybrid schedule, up to 29 hours per week, with employees required to be onsite at our Valhalla, NY headquarters once per week. Benefits 401(K) Match, Employee Discount, Dynamic and Collaborative work culture. Inclusion We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We have adopted “ban the box” policies to give individuals with criminal records a fair chance at employment. #J-18808-Ljbffr Wine Enthusiast