Team Leader
Back Bay Staffing Group
Team Leader
Summary: The team leader must be bilingual in Spanish and English and possess the ability to converse and translate from both Spanish and English. The hours are Tuesday, Wednesday, Thursday and Friday 11:45 AM 8:30 PM and then Saturday 9:45 AM 6:30 PM. The job is located in Saugus, MA.
Description: Under the direction of the Office Supervisor/Associate Supervisor, the Team Leader is the primary customer interface for the program. The Team Leader scans the work for accuracy and ensures all required information is provided. The Team Leader will open new accounts, make payments, change account information, recertify accounts, test and replace transponders, and respond to patron requests. This responsibility includes ensuring the patron's service requirements are protected and accounted for in accordance with standards of performance. The Team Leader will assist in maintaining a positive and productive work environment, in cashing out clerks, and in opening and closing the. The Team Leader in conjunction with the Associate Supervisor is responsible for ensuring staff understands and follows established procedures, that the assets are properly controlled and safeguarded, and to communicate to the Associate Supervisor staff performance issues. The Team Leader will assist in handling escalated patron issues, assist with reports, training of staff, and with the auditing process.
Essential Duties and Responsibilities:
- Maintain exceptional level of customer service and handle escalated patron issues in the absence of the Associate Supervisor
- Contribute to the training of satellite office staff to ensure they understand and follow procedures
- Ensure the Service Center is clean, organized and all equipment is functioning properly
- Ensure timely communication of essential information to Associate Supervisor and to Satellite Office Supervisor
- Assist in creating a positive work environment that fosters a healthy team relationship
- Assist with auditing and required reports (e.g. Daily Walk-in report) as needed as well as order supplies
- Process applications for walk-in patrons.
- Perform account maintenance, including account changes, device changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests
- Assist in the reduction of Production backlog (i.e., web applications, add tag requests, etc.)
- Prepare work to be couriered
- Ensure daily cash outs and deposits are completed accurately
Vacancy posted 2 days ago
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