Clinic Integration & Optimization Specialist - Central Administration

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve. Summary Actively participates and supports the onboarding of various roles throughout the clinic including new physicians, APPs, clinical teammates, and MOAs. Provides go‑live support to new clinics as well as performs optimization assessments using data, observations, and workflow expertise. Responsibilities Epic Knowledge Coordination – comfortable using Epic in a variety of roles in the ambulatory environment (front desk, clinical, and providers). Work with clinics and teammates to ensure prime optimization through various Epic tools including reports, SmartPhrases/Lists, building templates, preference lists, in basket, and assisting with workflow improvements to achieve optimization and efficiency. Provide Epic, workflow and training support during go‑lives and onboarding of various roles (MOA, clinical, and providers). This support helps clinics build a strong foundation and connect with system partners such as Physician Compliance, Rev Cycle, Risk, Legal, CASI, and Quality. Assist with Epic workflow optimization assessments and identify recommendations for improvement while leveraging appropriate resources to enhance operational, provider, and clinical teammate efficiencies, including check‑in/check‑out/rooming and other workflow best practices. Customer service – demonstrate qualities that instill confidence and build relationships, mentor others on delivering high‑level customer service, follow up and close all assigned issues, and identify issues to management with recommendations for resolution. Collaborate with various stakeholders across the organization, including physician and operational leadership, Physician Compliance, Risk, Legal, Rev Cycle, ISD, CASI, and the OAC. Perform any other duties or support as assigned. Education Requirements Associate’s or Bachelor’s degree or healthcare licensure. Licensure/Certification Requirements Healthcare licensure is required if the applicant does not hold an Associate’s or Bachelor’s degree. Professional Experience Requirements One year of clinic or healthcare experience, with ambulatory and Epic experience preferred, if holding a Bachelor’s degree. Three years of clinic or healthcare experience, with ambulatory and Epic experience preferred, if holding an Associate’s degree. Prior clinic and/or inpatient experience required if holding healthcare licensure. Knowledge, Skills, and Abilities Requirements General clinical workflow knowledge, comfortable working in Epic in various roles (MOA, referrals, front desk, providers). Must possess strong Microsoft Office skills, including Outlook, PowerPoint, Word, and Excel. Role may require travel to clinics and can include overnight stays when supporting a clinic (depending on location). Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: Central Administration Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $28.87 – $41.50 per hour (Hiring Range) Pay offers are determined by experience and internal equity. Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Knightdale Exempt From Overtime: Yes Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran, or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or apply for a career opportunity. #J-18808-Ljbffr UNC Health