Client Success Specialist

Client Success Specialist

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

Here is where we need you most:

Client Success Specialists (CSS) are responsible for the success of our client's solutions. CSS' amaze and delight clients by maximizing results, guiding clients to achieve objectives, building strong relationships, being responsible for management of on-going initiatives, driving successful completion of projects, recommending growth opportunities, and delivering high-quality day to day management of assigned programs. Client Success Specialists work collaboratively with a variety of different teams.

Hybrid work schedule: Monday through Wednesday at office, Thursday and Friday remote option.

Essential Duties and Responsibilities:

Client Relationship:

• Develop and maintain long-term relationships with various client contacts, sales offices, and internal teams.
• Connect with key executives and stakeholders within assigned companies as appropriate.

On-Going Management:

• Proactively facilitate discussions to ensure client retention, program success, maximizing results, and program growth.
• Ensure programs operate efficiently without error, across the globe (client participant eligibility/management, invoicing, etc.).
• Provide day to day administrative support for assigned clients.
• Conduct periodic strategic program reviews: Communicate results, review & analyze data to assess program success, share recommended adjustments and best practices, facilitate Idea sharing, and partner with sales teams & internal teams.
• Facilitate training for reporting, system functions, etc.
• Communicate technology enhancements, roadmaps, and anticipated changes. Facilitate client adoption of new features.

Manage and own the success of client projects:

• Ensure the timely and successful delivery of program projects (requested changes, new solutions, international/population expansion, etc.).
• Manage on-going communication for project status, enhancements, concerns, opportunities, etc.

Education and/or Experience:

Bachelor's degree and/or at least two years work-related experience. Computer experience with a working knowledge of Microsoft Office products preferred.

Skills and Qualifications:

• Effective communication & articulate sharing of ideas
• Creative problem solving & strategic thinking
• Demonstrated efficiency
• Collaborative spirit
• Build strong relationships
• Results driven
• Commitment to flawless execution and personal accountability
• Self-motivated
• Ability to work under pressure
• Ability to effectively manage time
• Adaptability