Senior Systems Engineer

Senior Systems Engineer

At PEMCO, we're all about people – our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback, and by Newsweek as one of America's Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

PEMCO has a dynamic and challenging opportunity for a Senior Systems Engineer to join our community. In this role, you are responsible for delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

What You'll Be Doing:

• Manage and monitor all installed systems and infrastructure.
• Manage small projects with reporting on project progress on a weekly basis. Mentor others at different levels.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Participate in the design of information and operations support systems.
• Perform root cause analysis for production errors, liaise with vendors, other IT personnel and business users for problem resolution.
• Lead or participate in efforts to create standards to be followed. Roadmap development of supported application stacks to meet stated or unstated company requirements.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Ability to clearly and effectively communicate technical information to non-technical users
• Proactively ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies, provide 2nd and 3rd level support.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (Computer science, Engineering or equivalent) is required
• 6 years of experience in supporting Microsoft technology stack, installing, configuring and troubleshooting Microsoft Windows based environments is required
• 5 years' experience with server monitoring and alerting platforms, specifically troubleshooting capabilities
• Knowledge of fundamental IT concepts, practices and procedures with broad knowledge of technology and solutions
• Proven experience with systems planning, security principles, and general software management, best practices is required
• Relevant industry certifications is required
• ITIL and or other information technology certifications
• MS Office: Skilled proficiency in MS Visio is required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook, Access is required
• Job specific: Skilled proficiency in PeopleSoft HCM Suite in Core HR, Self Service, NA Payroll, Time and Labor is required
• Job specific: Advanced proficiency of the underlying table structures and where PeopleSoft data reside and through understanding of PeopleSoft Application Architecture is required
• Job specific: Advanced proficiency of PeopleSoft programming skills using various PeopleSoft tools such as People Tools, People Code, Application Package, Application Engine, Integration Broker, SQR, Crystal Report, Bi Publisher (XML Publisher), nVision, Approval Workflow Engine(AWE) Configuration experience, Hyperion and OBIEE is required
• Precision: Is detail orientated and has a strong desire for accuracy and thoroughness

What We Value:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes.
• Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose.
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People: Appreciate and care about unique experiences and perspectives. Respect the dignity of others and have empathy for people. Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation:

• Greater Seattle area target pay range: $127,971-$156,409. The full pay range is $106,643-$177,738.
• Outside greater Seattle area target pay range: $112,937-$138,035. The full pay range is $94,115-$156,857.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

• Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure
• Granted four (4) personal days immediately upon hire
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation, depending on