Professional, Business Intelligence Analyst
$28 - $38 per hourConvergys Corporation
- # Professional, Business Intelligence AnalystApplylocations: USA, Lake Mary, FLtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 21, 2026 (9 days left to apply)job requisition id: R1718970Job Title:Professional, Business Intelligence AnalystJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.The Professional, BI Analyst role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.**This is an onsite role and ability to work at our Lake Mary, Florida site is a requirement.****Essential Functions / Core Responsibilities*** Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.* Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.* Package complex & ambiguous information to drive forward actionable insights.* Leverage data and information structure to ensure - single source of truth.* Improve the data availability by acting as a Subject Matter Expert between cross functional teams.* Ensure data accuracy, timeliness and validation prior to presentation.* Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.* Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.* Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.* Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.* Maintain confidentiality.**Candidate Profile*** 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.* Strong business and collaboration skills, and responsiveness to service needs and operational demands.* BPO experience and BPO metrics knowledge preferred.* Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.* Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage* Advanced Excel covering Power pivots and Macros.* Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.* Ability to tell a story with data and drive data literacy.* Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).* Ability to build good relationships and work cross-functionally.* Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.* Problem solving skills and process improvement experience with sound decision making* A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented* Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously* As a global organization, please be aware this role may cover 24x7 through rotation of shifts***This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.***The base salary range for this position is USD $28- $38 hourly pay (pay rate will not be below applicable minimum wage) , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays and paid learning days.The deadline to apply for this position is June 20, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.**#LI-Onsite****#Concentrix****#LakeMaryFL****#Onsite** Location:USA, Lake Mary, FLLanguage Requirements:English (Required)Time Type:Full time**Physical and Mental Requirements:**The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.**Equal Employment Opportunity:**Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:· English · Spanish**Accommodation:**Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting View email address on click.appcast.io. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. **Artificial Intelligence:**As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. **Work Authorization:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
- J-18808-Ljbffr Convergys
Vacancy posted 1 day ago
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