Internet Service Provider Field Technician

Job Description

Job Description

Job Summary:

The Field Installation Technician requires excellent customer service skills and a knowledgeable technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations with both a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions:

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height for running Cat5-E or Fiber Optic cable from outside equipment to the customer’s desired location.
• Configuring various types of routers and customer computers for access to Internet services through our network.
• Demonstrate to customers how to connect to the Internet network through their devices.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned by management.
  
• Articulating requirements for safely operating in all weather conditions, including winter, spring, fall, and summer, involves considering various factors to ensure the well-being of individuals and the efficiency of operations. For example, Training and education, equipment and gear, vehicle preparation, Weather Monitoring, risk assessment, and communication. 

Skills:

• Must be professional in dress, speech, and manner.
• Strong customer service for sound and effective communication between the company and customers.
• Ability to work independently using sound judgment principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must be able to work effectively and efficiently from heights such as rooftops and towers.
• Ability to work within a fast-paced, high-change environment while managing potential interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must be able to use tools to install equipment.

Education and Experience:

• High school diploma or GED equivalent required.
• Tower Climbing and Rescue Certification preferred.
• First Aid/Delayed Care Certification preferred.

Work Environment/Hazards:

• Working in outdoor elements such as cold, hot, precipitation, and wind.
• In the proximity of heavy machinery and moving vehicles.
• Moderate noise level.
• Use of personal protective equipment, or PPE.
• Working in elevated places such as rooftops and towers.

Physical Demands:

• Frequently moving, transporting, positioning objects of at least 60 pounds or more.
• Consistently ascending and descending ladders, poles, ramps, roofs, stairs, scaffolding, and towers via the use of arms, hands, feet, and/or legs.  
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly.
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position. 
• Frequently required to use hand and power tools to complete assigned tasks and service requests. 
• Must have the ability to climb extended heights upwards of 200 feet. 
• Employee weight, tools, and equipment combine may not exceed a 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

• 40 hours minimum.
• Overtime as needed.
• On Call as needed.

Travel Requirements:

• 0-40% travel required.