B&I Account Specialist

B&I Account Specialist

Join Tampa Electric and build a rewarding career with competitive pay, comprehensive benefits, and a culture that supports your growth. Tampa Electric proudly delivers 99.98% electric service reliability to nearly 860,000 customers across Hillsborough County and parts of Polk, Pasco, and Pinellas counties. Through innovation and strategic investments, we're creating a cleaner, brighter energy future while delivering exceptional service every step of the way.

The Account Specialist serves as the focal point of contact for Tampa Electric and Peoples Gas Business & Industry (B&I) customers. This position provides the Tampa Electric Account Managers with billing support for their assigned key customers. This role also maintains effective customer relationships, ensuring optimal customer satisfaction while meeting business needs.

Primary duties and responsibilities include:

• Handling inbound customer contacts in a timely manner for electric and gas commercial customers.
• Promoting the company's products and services to increase participation.
• Delivering customer service to online electric and gas commercial customers.
• Providing a single point of contact for Key Account Managers to develop long-term relationships.
• Proactively reviewing/auditing the accuracy of rates, taxes, and codes for commercial accounts.
• Performing periodic review of historical usage patterns and communicating results.
• Maintaining favorable contact with assigned Key Account Managers related to service order processing, power outages, and power quality.
• Thinking strategically and exercising sound judgment to identify and resolve issues.
• Serving as point of contact for tracking of work orders, issues, and performing follow-up with all involved parties.
• Meeting with various departments to partner and enhance direct support in achieving customer satisfaction.

Qualifications:

• Education: A minimum of a high school diploma. Preferred: An associate degree.
• Experience: A minimum of three years of related customer service experience. A bachelor's degree from an accredited university may be considered in lieu of two (2) years' experience. Preferred: Previous experience of Commercial Electric or Gas Utility.
• Knowledge/Skills/Abilities: Demonstrates skill in providing effective service to business customers. Ability to work independently with minimal supervision. Ability to meet contact center metrics. Must be proficient in Microsoft Office Suite including Word, Outlook, and Excel. Demonstrates effective interpersonal, customer service, and oral communication skills. Preferred: Knowledge of SAP/CRM, and Workpro systems. Knowledge of utility business rates, billing components, and credit policies.

Working conditions may include occasional overtime, ability to sit and stand while taking customer requests via phone, and hybrid schedules with work from home options after completing the training period. Being a TECO employee requires you to be available on an "as-needed basis." As part of the company's required storm duties, team members are expected to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers.

TECO Energy offers a competitive benefits package including salary, 401k savings plan with company matching, pension plan, paid time off, paid holiday time, medical, prescription drug, and dental coverage, tuition assistance program, employee assistance program, wellness programs, on-site fitness centers, bonus plan, and more!