Guest Services Representative

Job Description

Job Description

Guest Service Representative

This position requires availability to work opening and closing shifts, weekends, and holidays as business needs require. Applicants must be available during these times to be considered.

This position will be cross-trained as a Froster. Applicants must be at least 18 years of age to operate required commercial equipment.

We're looking to fill this position as soon as possible, but we're committed to finding the right person who is reliable, shares our values, and provides exceptional service to our guests.

Position Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for celebrations, and helps deliver an exceptional bakery experience. As the first point of contact, this role plays an important part in creating memorable guest experiences while supporting daily bakery operations.

We're looking for a dependable, self-motivated team member with a positive attitude, excellent customer service skills, and a passion for creating joyful experiences for every guest.

Work Availability: 

• Must be available to work afternoons, evenings, weekends, and holidays as business needs require 
• Must have reliable transportation 
• Bakery hours are Monday–Saturday 9:00 AM – 7:00 PM and Sunday 12:00 PM – 5:00 PM

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with warmth and enthusiasm to determine needs and follows NbC Sweet Steps of Service to create a superior guest experience
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
• Suggests additional items such as balloons, candles, and cards to enhance guest celebrations 
• Processes orders accurately and efficiently using the point-of-sale system; invites guests to join the Bundtastic Rewards program
• Maintains a clean, organized bakery presentation, including light cleaning tasks such as sweeping, mopping, and wiping surfaces
• Replenishes retail merchandise and cake display cases to maintain strong visual presentation 
• Assists with preparing cake decorations and packaging supplies as needed
• Complies with all health and safety guidelines, NbC policies and procedures, including strict adherence to dress code and hygiene standards.
• Maintains a consistent work attendance and punctuality

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal and communication skills
• Friendly, helpful, and guest-focused with a positive attitude 
• Enjoys interacting with diverse people and excels at providing a superior guest experience
• Able to multitask while maintaining attention to detail
• Is diligent, organized and self-motivated
• Has the ability to understand and carry out oral and written instructions and request clarification when needed
• Comfortable with technology and able to operate a point-of-sale system 
• Basic math skills, including handling cash and making change 
• Ability to stand for extended periods and work in a fast-paced environment 

Education and Experience:

• Must be at least 18 years of age 
• Previous guest service experience in retail, restaurant, or bakery settings is a plus 

Compensation & Work Environment

• Compensation: $12.00 per hour
• Supportive, team-focused work environment