Administrative Asst

• Area of Interest: Administrative and Clerical

• FTE/Hours per pay period: 1.0

• Department: Call Center

• Shift: 8 hours a day/40 hour a week

• Job ID: 186126

Overview

UnityPoint Clinic

Administrative Assistant

Monday-Friday 8:00AM-5:00PM

Location: Must be located in the Des Moines area

Schedule: Primarily remote, with in-office work at West Lakes required 2 times per week

We are seeking a reliable and detail-oriented Administrative Assistant to support the Director of the RN Call Center (Intellicenter). This position plays a vital role in ensuring efficient administrative operations and supporting both leadership and staff through a wide range of tasks.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Provide administrative and clerical support to departments and healthcare teams.

• Manage incoming and outgoing correspondence, ensuring accurate tracking and documentation.

• Coordinate schedules for meetings, appointments, conferences, and events.

• Maintain office supply inventory and ensure equipment is functional, coordinate repairs with vendors.

• Respond to inquiries from staff, patients, and visitors; escalate complex issues when needed.

• Arrange travel, including transportation and accommodations .

• Support department budget and expense tracking and maintain efficient office procedures.

• Maintain patient, staff, and departmental records in compliance with privacy regulations.

• Handle confidential information and prepare reports and presentations.

• Assist with medical billing and insurance documentation and resolve discrepancies.

• Support departmental projects through planning, coordination, and deadline tracking.

Qualifications

Education:

• High school diploma or equivalent (GED) required .

Experience:

• At least 3 years of experience in administrative, business, or medical-related field

License(s)/Certification(s):

• None