Operations Manager SME

Role Description

The Operations Manager, SME supports the Resource Management Division within headquarters by leading, synchronizing, and coordinating budgetary, contract, and operational management activities across the organization and with its higher headquarters.

• Prepare and maintain program and contract documentation.
• Capture meeting minutes and prepare meeting reports.
• Develop and maintain a documentation management plan.
• Provide program support for reviews, conferences, briefings, and other meetings.
• Identify and analyze metrics to track process performance and monitor the use of the metrics.
• Analyze, evaluate, and prepare program briefs, reports, and correspondence.
• Provide oral and written communications to interface with commands and other activities across the Army acquisition community.
• Review and update charters, MOAs, MOUs, and organizational charts to enable more effective communication and organization for the program and stakeholders.
• Develop, document, and perform ad hoc queries of data, as requested.
• Manage tasks within the Enterprise Task Management Software Solution (ETMS2) tool to completion and report on status.
• Assist leadership in planning and executing agile reporting, including developing dashboards and reporting metrics.
• Prepare recommendations with sufficient rationale to advise leadership decisions that enable program success.
• Contribute to resolving conflicting requirements and assist in defining performance requirements related to business process implementation and system performance.
• Plan, coordinate, and support the execution of stakeholder engagements and mission support activities.
• Assist with policy/SOP writing/review in accordance with AR-25-50.
• Assist in the management of IPPS-A INC2’s knowledge centers or portals in SharePoint and MS Teams.
• Provide coordination and travel support for PM/DPM, including processing travel activities via the Defense Travel System.
• Maintain and prepare records of leave, alert rosters, timecards, travel, training, and other organizational activities.
• Conduct research; prepare statistical reports; handle information requests; and prepare correspondence.
• Receive visitors; arrange/schedule meetings and provide conference room/teleconference support as needed.
• Manage leadership calendars using MS Office 365 products.
• Prepare a variety of documents, such as correspondence, forms, reports, statistical tables, spreadsheets, etc.
• Advise writers on matters of style, syntax, and usage to improve the general quality and effectiveness of communications.
• Other duties as assigned.

Qualifications

• Master’s degree OR Bachelor’s with 2+ additional years of work experience.
• 15+ years of relevant work experience (operations or business management support).
• Secret clearance required.

Requirements

• Possess experience with agile project management and techniques, and contractor quality and performance management.
• Shall have proven interpersonal skills and a collaborative management style.
• Excellent communication skills, both verbal and written.
• Agile Scrum Master or SAFe Agilist certification (desired).
• Strong organizational and time-management skills.
• Ability to facilitate larger sessions or events for product planning.
• Shall have the required skills, training, and experience necessary to use Microsoft Office (Teams, Word, PowerPoint, Excel, and Outlook) and Microsoft SharePoint.

Benefits

• Professional development opportunities to help sharpen skills.
• Hands-on experience in a global, fast-changing business world.
• Formal development programs available for career growth.